Roma Sur Apartments with Balcony - Family Friendly
5.5 / 10
(144 Ratings)
$$$$
Apartment in Mexico City
17 guests · 3 bedrooms · 2 baths
Reasons to book
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
4 / 10
Disappointed.
No comments.
I rented this property for 15 days, from July 22 to August 7, believing I would have the amenities and conditions shown in the listing’s description and photographs. Unfortunately, my experience was completely different.
The property does not look anything like the pictures. The apartment is poorly maintained and noticeably deteriorated. Several electrical outlets did not work, the televisions were unusable, and the furniture was damaged and stained. The beds were also in very poor condition, and the mattresses provided were stained and unsuitable for sleeping.
What made the experience even more disappointing was the lack of timely communication from the owner. The owner often took a long time to respond and only replied when it was convenient for them.
I arrived on July 22 and immediately reported the problems with the property. The owner agreed to refund 50% of the nightly rate for Friday, July 24, Saturday, July 25, and Sunday, July 26, while arranging for the building’s maintenance person to address the issues. However, as of today, August 14, 2026, I have not received any of the refund that was promised to me.
I was especially embarrassed and disappointed because I was staying there with my family due to medical circumstances. I trusted the information and photographs presented on the owner’s profile, but the reality of the property was a completely different experience.
I strongly recommend that future guests carefully consider this review and manage their expectations, as the condition of the property did not match the listing at all. The lack of communication and the failure to provide the promised refund made an already disappointing experience even worse.
3 / 10
Don’t recommend this place for long stay or anyone that wants a good sleep.
Location only
All the pictures are outdated and doesn’t look like the actual apartment in current run down condition. Mostly everything is broken or wore down
3 / 10
Dump!
Host doesn’t respond to messages and the place does not look like the pictures. This is a run down apartment without any care for several years
7 / 10
Good but it should be clear that it’s on 3rd floor and one has to use stairs.
Very spacious. Good value for money.
The only downside is that we didn’t know that we had to use stairs. Taking luggage 3 floors up was strenuous.
Hubiera estado excelente si en ambas recamaras haya 2 camas
7 / 10Good·May 2026
El apartamento está muy bien ubicado, es un sitio amplio y cuenta con muy buena iluminación natural. La estadía fue muy agradable.
La comunicación por medio de Booking no fue muy oportuna por parte del anfitrión. Al momento de llegar para recoger las llaves, estas no se encontraban disponibles inicialmente.
El apartamento presenta algunos problemas de humedad, aunque esto no afectó significativamente la estadía. También sería importante mejorar la dotación de utensilios de cocina y revisar el sistema de iluminación, ya que varias luces no funcionan correctamente o presentan intermitencia.
7 / 10Good·Apr 2026
Very spacious. Good value for money.
The only downside is that we didn’t know that we had to use stairs. Taking luggage 3 floors up was strenuous.
6 / 10Average·Nov 2026
La ubicacion excelente , solo cocine 1 vez ahi por las cucarachas que habia ya no se me antojo volver a cocinar
Tiene cucarachas chicas por todo el apartamento eso y una de las camas tiene un hoyo esta en muy mal estado
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Roma Sur Apartments with Balcony - Family Friendly. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Roma Sur Apartments with Balcony - Family Friendly pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Roma Sur Apartments with Balcony - Family Friendly?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, balcony/terrace, and wifi/internet.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
Map of Mexico City
Ratings and reviews
5.5 / 10
(144 Ratings)
100% verified reviews
8 / 10Excellent·Jul 2026
La ubicación, que estaba cerca el metro
Hubiera estado excelente si en ambas recamaras haya 2 camas
7 / 10Good·May 2026
El apartamento está muy bien ubicado, es un sitio amplio y cuenta con muy buena iluminación natural. La estadía fue muy agradable.
La comunicación por medio de Booking no fue muy oportuna por parte del anfitrión. Al momento de llegar para recoger las llaves, estas no se encontraban disponibles inicialmente.
El apartamento presenta algunos problemas de humedad, aunque esto no afectó significativamente la estadía. También sería importante mejorar la dotación de utensilios de cocina y revisar el sistema de iluminación, ya que varias luces no funcionan correctamente o presentan intermitencia.
7 / 10Good·Apr 2026
Very spacious. Good value for money.
The only downside is that we didn’t know that we had to use stairs. Taking luggage 3 floors up was strenuous.
6 / 10Average·Nov 2026
La ubicacion excelente , solo cocine 1 vez ahi por las cucarachas que habia ya no se me antojo volver a cocinar
Tiene cucarachas chicas por todo el apartamento eso y una de las camas tiene un hoyo esta en muy mal estado
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Mexico City
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Balcony/Terrace
WiFi/Internet
Family friendly
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Roma Sur Apartments with Balcony - Family Friendly. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Roma Sur Apartments with Balcony - Family Friendly pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Roma Sur Apartments with Balcony - Family Friendly?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, balcony/terrace, and wifi/internet.
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