Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
10 / 10
Excellent Cable House apartment
The wrong address on the instructions meant I had to pay for parking on Duke Street instead of parking on Cornwallis street where the reception was.
The absence of wi-fi was a nuisance and the plug in the bath didn't operate.
9 / 10
Great location for Liverpool city centre.
The property is a short walk from Liverpool Lime St station. Conveniently sited near numerous restaurants and shops and a short cab ride to Anfield.
Nothing to dislike.
1 / 10
Confirmation number: 6754004614. Subject: Formal Complaint – Fire Safety and Apartment Condition To whom this may con
Confirmation number: 6754004614.
Subject: Formal Complaint – Fire Safety and Apartment Condition
To whom this may concern,
I am writing to formally complain about our stay, particularly the serious fire-safety concerns we experienced.
The smoke alarm inside our apartment was not functioning. While we were cooking, the fire brigade attended the property, which was extremely concerning and caused significant distress. Guests should be able to have complete confidence that essential fire-safety equipment within their accommodation is operational.
When the communal fire alarm was activated, we contacted the emergency number provided to us, but received no response. This is particularly unacceptable given that the situation involved a potential threat to the safety of guests. An emergency contact system is only effective if someone is available to respond when it is needed.
There were also other issues with the apartment, including poor cleanliness, a broken fridge door compartment and a hole in the ensuite sink.
Given the serious failure in fire-safety provision and the lack of an emergency response, alongside the other issues, we do not feel the accommodation was provided to an acceptable standard.
We are therefore requesting reasonable compensation for our stay, taking into account the seriousness of the safety concerns and the impact they had on our experience.
I look forward to receiving your response and proposed compensation.
Regards
Lauren Madden on behalf of Steven Harborne
E:Lauren.j.madden@hotmail.com
T: 07788596951
Confirmation number: 6754004614.
Subject: Formal Complaint – Fire Safety and Apartment Condition
To whom this may concern,
I am writing to formally complain about our stay, particularly the serious fire-safety concerns we experienced.
The smoke alarm inside our apartment was not functioning. While we were cooking, the fire brigade attended the property, which was extremely concerning and caused significant distress. Guests should be able to have complete confidence that essential fire-safety equipment within their accommodation is operational.
When the communal fire alarm was activated, we contacted the emergency number provided to us, but received no response. This is particularly unacceptable given that the situation involved a potential threat to the safety of guests. An emergency contact system is only effective if someone is available to respond when it is needed.
There were also other issues with the apartment, including poor cleanliness, a broken fridge door compartment and a hole in the ensuite sink.
Given the serious failure in fire-safety provision and the lack of an emergency response, alongside the other issues, we do not feel the accommodation was provided to an acceptable standard.
We are therefore requesting reasonable compensation for our stay, taking into account the seriousness of the safety concerns and the impact they had on our experience.
I look forward to receiving your response and proposed compensation.
Regards
Lauren Madden on behalf of Steven Harborne
E:Lauren.j.madden@hotmail.com
T: 07788596951
10 / 10
Had a great night in Liverpool and the accommodation was perfect for what we needed
Great location,the apartment is light and spacious
The wrong address on the instructions meant I had to pay for parking on Duke Street instead of parking on Cornwallis street where the reception was.
The absence of wi-fi was a nuisance and the plug in the bath didn't operate.
9 / 10Outstanding·Sep 2026
The property is a short walk from Liverpool Lime St station. Conveniently sited near numerous restaurants and shops and a short cab ride to Anfield.
Nothing to dislike.
10 / 10Outstanding·Aug 2026
Great location,the apartment is light and spacious
6 / 10Average·Aug 2026
The staff were polite and gave good clear instructions. The apartment was nice and really clean.
I understand it did say key collection was from another location on the booking which I missed which was on me. However we parked our car near the apartment and a 40 minute walk(there and back) was really inconvenient.
The pillows were really cheap and uncomfortable.
The showers either didn’t work or were cold.
It was loud! Struggled to sleep due to noise outside all night.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Base Serviced Apartments - Sir Thomas Street. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Base Serviced Apartments - Sir Thomas Street pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Base Serviced Apartments - Sir Thomas Street?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and family friendly.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Family friendly
Fire alarm
Fire extinguisher
Cleaning products
Map of Liverpool
Ratings and reviews
7.9 / 10
Good(414 Ratings)
100% verified reviews
10 / 10Outstanding·Oct 2026
The wrong address on the instructions meant I had to pay for parking on Duke Street instead of parking on Cornwallis street where the reception was.
The absence of wi-fi was a nuisance and the plug in the bath didn't operate.
9 / 10Outstanding·Sep 2026
The property is a short walk from Liverpool Lime St station. Conveniently sited near numerous restaurants and shops and a short cab ride to Anfield.
Nothing to dislike.
10 / 10Outstanding·Aug 2026
Great location,the apartment is light and spacious
6 / 10Average·Aug 2026
The staff were polite and gave good clear instructions. The apartment was nice and really clean.
I understand it did say key collection was from another location on the booking which I missed which was on me. However we parked our car near the apartment and a 40 minute walk(there and back) was really inconvenient.
The pillows were really cheap and uncomfortable.
The showers either didn’t work or were cold.
It was loud! Struggled to sleep due to noise outside all night.
$$$$
7.9Good
(414 Ratings)
"The wrong address on the instructions meant I had to pay for parking on Duke Street instead of parking on Cornwallis street where the reception was."
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Liverpool
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Non-smoking
Heating
WiFi/Internet
Family friendly
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Base Serviced Apartments - Sir Thomas Street. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Base Serviced Apartments - Sir Thomas Street pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Base Serviced Apartments - Sir Thomas Street?
We found 8 amenities for this rental. This includes free wifi/internet, non-smoking, heating, wifi/internet, and family friendly.
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