Room has enough space.

I always stay at this hotel when I’m down in Liverpool from London. The hotels are clean, the location is not far from the city centre and the customer service is 10/10. I have zero complaints and would very much recommend other visitors to choose this hotel for their stay

The staff at reception were very friendly and helpful. The bathroom and room looked clean, the bed was comfortable, the room was warm and there was a heater if required. For a double room there was not much space to move around in however it was nicely decorated.

Excellent value for money in very good location, I had a basement double room with good size bed, room was clean and tidy. Reception staff were very nice and friendly and I would definitely use this hotel again.

Cocoon is located opposite St Lukes Bombed out cathedral on the opposite side and up about 500 yds. Reception is of a hostel type albeit the staff were very friendly & helped us book a taxi back to the Airport. (Yeah we tried Uber too!) Room was a bit small - very comfy bed & lovely clean bathroom wit great shower. Its not the 5 star Ritz but you ain't paying 5 star prices either. Luggage storage cost £1 per bag but was safely stored away from reception in a locked room. Recommended for its value.

Decent place…could use new pillows.

Staff were great behind the desk to assist with check-in and check-out! Shower was great

Some small problems surrounding a little bit of mould but it didn’t disrupt our stay! Overall very comfortable and staff were so friendly and helpful! We’d stay again!

Clean room and bathroom . Comfortable bed. It didn't matter to me that the room had no window as I found I slept better. Great location. 5 minutes walk to the interesting Bold St. restaurants and shops. Also easy to walking to shopping centre and sights. A good stay.

I loved the apartment it was beautiful,massive,very clean brand new kitchen with everything you need like home from home,also very peaceful it wasnt in the heart of Liverpool which is a good thing as its very noise there but it was about a 10 minute walk to town centre,they also have lots of bars around the hotel were youcan go they closed at 12,i would definitely book here again it was so cheap for the room we had couldn't believe it

The young woman at reception was very pleasant. However, even though a small fan was going continuously while we were in the room, we found it sweaty and claustrophobic. We were aware it had no windows, but the room was much smaller than the picture indicated - this is what we had based our decision on. Personally, the only thing I liked about it, was that the shower was pretty good.

Wet clean and very central of Liverpool. Good price as well.

It was a wonderful and relaxing stay. I had a great time

Recently decorated ..we were the first to stay in our apartment..spacious, spotless, central to the city and was very well equipped. We will definitely stay again for grand national weekend next year.

The double superior room we booked certainly did not feel superior, it was very small and cramped, the bathroom light kept going on and off and the cleanliness was not great and the towels smelt. On the plus side the staff were friendly and the bed was comfy, but I would not stay here again even though it was cheap.

small room. friendly staff

Absolutely awful. Booked a basement single room for 2 nights. When I discovered the tv wasn’t working it was too late to speak to anyone on reception so didn’t have a functioning TV. The ventilation system is unbelievably loud to the point I never slept. Managers replied saying the tv was working when it blatantly wasn’t. Went the next morning to reception and still nobody there so I checked out after 1 night.

Brilliant wee apartment! Staff were friendly and helpful. Gave us a few tips for touring Liverpool also!

We spent one night here. It was originally a 2-nights stay that we ended early. Got a visitor in our room at 4 o'clock in the night when we were at sleep. Horrible experience!!!

Interesting that the rooms were in the basement. Checked out fire escapes and two options- fire escape one way and main stairs the other.. Due to the location there was continuous air con, which was a touch chilly at times, but bearable. There was some damage to the bathroom door, which the staff said had been done 2 days before and a new door on order. Cleanliness on touch surfaces was OK, but high surfaces, such as the upper shelf of the wardrobe had not been done recently (I used to inspect hospital cleaning!). So I was glad I checked before putting items up there. Staff were lovely. Wifi good

Excellent hotel with friendly staff. Very close to city centre and unis.

The room was not clean, the bathroom was really smelly, we could not sleep there but I couldn’t find anyone in the reception in the night so we have to get another hotel, the next day I went back to talk with the staff, they just say they could not du anything so we have to pay for nothing, that is really bad service in my eyes

Did worry about the lack of a window but it was ok in the end. The staff were incredible; friendly, welcoming and helpful, genuine with no hint of corporate falseness. The bathroom was very clean too :)

Lovely staff and welcome at reception. Room very comfortable and well appointed, including an excellent shower. Only drawback is that the basement rooms don't have windows, but for a stay of one or two nights, doubt you could find better for the price. Walkable from station and to the shops, so convenient for everything.

Amazing

Very friendly, helpful staff. The room was clean and the bed very comfortable

Very nice place, was exactly what we needed, so close to the town centre. We was able to save money by not having to get Taxi’s everywhere. Very helpful, extremely clean, the property is very spacious. Would highly recommend

friendly staff, and well kept rooms and facilities

Had a bad stay at this place. First I did not know the rooms would be in the basement. That made it very uncomfortable and gives a sense of claustrophobia (maybe not to everyone). Everything just seemed old. It is also very noisy. You can hear people passing by. The worst part of this experience is that the staff refused to even partially refund me on my 3 night booking. I ended up paying the 3 nights, and not staying even one of them because it was that uncomfortable. They said the rooms are nonrefundable but I know they could be flexible if they wanted to. Anyways, I would like to strongly recommend you find another place to stay. That is just my opinion.

I really enjoyed my stay, i will stay again ☺

The property was ideal and budget (what we expected) bed was super comfy would definitely stay again.

For the price it’s a great place and great location