Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo
7.7 / 10
Good(20 Ratings)
$$$$
Apartment in Genoa
4 guests · 1 bedroom · 1 bath
Reasons to book
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Absolutely unacceptable — save yourself the stress!
Absolutely nothing!
Absolutely unacceptable — save yourself the stress
We stayed at this property a while ago, and I deliberately held off on writing this review because I wanted to give them every opportunity to do the right thing and refund the money they repeatedly promised to refund. Almost two months later, nothing has been resolved.
From the moment we arrived, the experience was a disaster.
The address provided in the booking was wrong and did not take us to the property. We arrived around 1:00 PM with a 7-month-old baby, unable to find the apartment, and tried calling them for help. Their phone was out of service. We then contacted them through WhatsApp, only to be passed around by AI bots that were completely useless in an actual emergency situation.
It took TWO HOURS before we finally reached a human being. Even then, instead of a genuine apology or any meaningful assistance, we were given two more alternative addresses before the third one finally got us to the correct location — and none of them matched the address provided on our booking.
After all of that, we finally got into the apartment at around 6:00 PM. At that point, exhausted and with a baby, we decided to just stay and put the nightmare of finding the place behind us.
We barely had time to settle in.
Less than an hour later, they sent us a message saying the hot water would be disconnected from 8:00 AM the following morning until further notice, potentially until later that evening. Given that we had a 7-month-old baby and had already endured hours of unnecessary chaos just getting into the property, we understandably said that this was completely unacceptable.
Their response?
Essentially: If you don’t like it, leave and find somewhere else to stay.
This was almost 9:00 PM. With a baby.
We explained that we could not possibly pack up and leave that night.
1 / 10
My first 1 star rating ever (would be negative, if possible).
The building was designed by Renzo Piano (the celebrated, hit and miss architect of the Pompidou or Shard). This building, though very photogenic, falls into the latter category. Of the apartments, only about 10% actually have sea views. The rest have views of the corrugated steel walls of the massive Padiglione Blu, the off-ramp from the freeway into Genoa, a shopping mall and the neighbors across the courtyard.
Since Booking has a character limit, the "did not like" section begins here: The description by Ingo from Germany is accurate. The room was falling apart, trim falling off the walls, scuffed shower tiles, a hand shower that flew off, a toilet flusher ready to fall, a door handle that fell off, etc. None "Lux" as in "Waterfront Lux". Also worth mentioning, the bed springs were backache machines.
The pictures of the apartment and terrace were photoshopped. In reality, both were dark and dank, with a view of the aforementioned blue corrugated steel wall and, if one craned one's neck and looked over other neighbors' terraces, a view of a few sailboats off in the distance. Now that's what I call a spectacular sea view!
BTW, there was also no need to threaten penalties for having guests stay past 7pm. The furniture was so sparse and cheap I'd be embarrassed to have guests over because they would think I was an idiot for paying a top tier price for this bottom tier apartment. Also worth noting, Ingo didn't need to worry, as penalty terms posted on-site but absent from the Booking listing aren't binding, as undisclosed terms fail to form a contract under Italy's Codice del Consumo (Legislative Decree 206/2005, Arts. 33–37, on unfair/vessatory clauses). Just saying.
As mentioned by Ingo, they charged an undisclosed 20 euro fee (not a city tax as claimed) for online registration. Not mentioned, it was degrading and as involve in as an online bank or brokerage account. I was surprised they did not insist on a stool sample and a cavity search as well.
While they say parking is "at a site nearby" (even though there is a half-empty garage directly under the building), they do not say it is on the other side of a canal and through a construction site. Plus, finding the entrance when one is tired from a long drive involved calling a helpline, manned by someone whose English consisted of "watch the video." Eventually, I did figure it out, after watching a video of someone driving in the rain down streets I could barely see and realizing I had to make a U turn into an entrance not visible from the line of travel.
The worst was yet to come: the air conditioning. Yes, the room has really fancy electronic controls including zones for the living room, bathroom, and bedroom. But, the building decided to disable these controls and impose their own, preselected temperature. The result? The room was unbearably hot in the late afternoon and frigid in the early morning. Also, as a bonus, each room has a burn-your-retinas-out-at-night temperate display (had to cover it with the wife's brassiere to get some sleep), a constant reminder of my miserable and powerless state.
Since the building is half empty, I assume Tilo (tilobusiness.eu) got the apartment for a song and makes a fortune renting it at premium prices to stupid tourists (such as myself) who do not take the time to scroll through previous reviews, If they did, every good review was obviously posted to game Booking's rating system. But that's my bad. Should have known. BTW, the property claims the "Exceptional" ratings were not gamed. However, it's an open secret related parties pay for bookings just to submit reviews.
10 / 10
Wonderful apartment in a gorgeous building with walking distance access to a huge mall.
Omslachtige manier van parkeren en vuilnis weg brengen dmv een video met allemaal deuren waar niet op aangegeven word waar je komt is heel verwarrend
10 / 10Outstanding·May 2026
Very nice apartment and great place.
None
6 / 10Average·Jul 2026
Gut gefallen hat uns die Lage der Unterkunft. Parken war in der Nähe möglich und direkt nebenan befindet sich ein Einkaufszentrum, in dem man alles bekommt. Dort gibt es auch Restaurants und einen Foodspot, was sehr praktisch ist.
Positiv war außerdem, dass der Zutritt zur Unterkunft nur am Sicherheitspersonal vorbei möglich ist und die Türen stark gesichert sind. Dadurch hatte man ein gutes Sicherheitsgefühl.
Die Einrichtung des Apartments war grundsätzlich schön und modern, auch wenn es leider einige Defekte gab. Besonders schön war die sehr große Terrasse mit geschätzt rund 30 Quadratmetern. Leider war sie nur sehr spärlich möbliert, mit einem kleinen Tisch und drei bis vier Stühlen. Von der Größe her war sie aber wirklich toll.
Auch das Bett war gut, und das Bad war sauber.
Die Unterkunft war sauber, schön eingerichtet und die Möbel wirkten neu. Trotzdem gab es mehrere Punkte, die unseren Aufenthalt deutlich getrübt haben.
Gebucht haben wir über Booking.com. In der Beschreibung war für uns nicht ersichtlich, dass nach der Buchung zusätzlich 20 Euro für den KI-Assistenten Tilo bezahlt werden mussten, um überhaupt einchecken zu können. Ohne diese Zahlung erhielt man nicht einmal die Adresse der Unterkunft. Das empfanden wir als sehr intransparent.
Vor Ort gab es keine persönliche Übergabe und kein Übergabeprotokoll. Den Schlüssel holt man lediglich bei einem Sicherheitsservice ab, ansonsten läuft alles nur über WhatsApp. Gerade bei vorhandenen Schäden ist das problematisch, weil man nicht weiß, ob diese bereits bekannt sind oder einem später angelastet werden.
Nach der Ankunft stellten wir mehrere Mängel fest: Die Türzarge war deutlich beschädigt, an den Wänden waren Flecken, die Handbrause in der Dusche war defekt, die Duschwanne hatte stärkere Macken und die Tür des Gefrierfachs war kaputt. Wir haben alles gemeldet, trotzdem hinterlässt das ohne Übergabe ein ungutes Gefühl.
Negativ aufgefallen sind uns auch die vielen Strafandrohungen in den Hausregeln. Dass Rauchen und Partys verboten sind, ist völlig nachvollziehbar. Insgesamt wirkte es aber sehr streng und wenig gastfreundlich: Strafen bei Rauchen, verspätetem Check-out, nicht ausgeschalteter Klimaanlage oder falsch dokumentierter Schlüsselabgabe.
Auch das Besuchsverbot nach 19 Uhr fanden wir sehr befremdlich. Laut Hausregeln dürfen Personen, die nicht zur Buchung gehören, nach 19 Uhr nicht mehr in der Wohnung sein. Das ist besonders für Alleinreisende oder Gäste, die im Urlaub andere Personen kennenlernen, sehr einschränkend.
Insgesamt war die Unterkunft sauber und modern, aber der intransparente Check-in, die fehlende Übergabe, die vorhandenen Schäden und die vielen Strafhinweise haben den Aufenthalt deutlich beeinträchtigt.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and gym.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Balcony/Terrace
WiFi/Internet
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
Map of Genoa
Ratings and reviews
7.7 / 10
Good(20 Ratings)
100% verified reviews
9 / 10Outstanding·Oct 2026
Sehr freundliche Mitarbeiter
Baustelle in unmittelbare nähe
8 / 10Excellent·Sep 2026
Schoon en netjes
Omslachtige manier van parkeren en vuilnis weg brengen dmv een video met allemaal deuren waar niet op aangegeven word waar je komt is heel verwarrend
10 / 10Outstanding·May 2026
Very nice apartment and great place.
None
6 / 10Average·Jul 2026
Gut gefallen hat uns die Lage der Unterkunft. Parken war in der Nähe möglich und direkt nebenan befindet sich ein Einkaufszentrum, in dem man alles bekommt. Dort gibt es auch Restaurants und einen Foodspot, was sehr praktisch ist.
Positiv war außerdem, dass der Zutritt zur Unterkunft nur am Sicherheitspersonal vorbei möglich ist und die Türen stark gesichert sind. Dadurch hatte man ein gutes Sicherheitsgefühl.
Die Einrichtung des Apartments war grundsätzlich schön und modern, auch wenn es leider einige Defekte gab. Besonders schön war die sehr große Terrasse mit geschätzt rund 30 Quadratmetern. Leider war sie nur sehr spärlich möbliert, mit einem kleinen Tisch und drei bis vier Stühlen. Von der Größe her war sie aber wirklich toll.
Auch das Bett war gut, und das Bad war sauber.
Die Unterkunft war sauber, schön eingerichtet und die Möbel wirkten neu. Trotzdem gab es mehrere Punkte, die unseren Aufenthalt deutlich getrübt haben.
Gebucht haben wir über Booking.com. In der Beschreibung war für uns nicht ersichtlich, dass nach der Buchung zusätzlich 20 Euro für den KI-Assistenten Tilo bezahlt werden mussten, um überhaupt einchecken zu können. Ohne diese Zahlung erhielt man nicht einmal die Adresse der Unterkunft. Das empfanden wir als sehr intransparent.
Vor Ort gab es keine persönliche Übergabe und kein Übergabeprotokoll. Den Schlüssel holt man lediglich bei einem Sicherheitsservice ab, ansonsten läuft alles nur über WhatsApp. Gerade bei vorhandenen Schäden ist das problematisch, weil man nicht weiß, ob diese bereits bekannt sind oder einem später angelastet werden.
Nach der Ankunft stellten wir mehrere Mängel fest: Die Türzarge war deutlich beschädigt, an den Wänden waren Flecken, die Handbrause in der Dusche war defekt, die Duschwanne hatte stärkere Macken und die Tür des Gefrierfachs war kaputt. Wir haben alles gemeldet, trotzdem hinterlässt das ohne Übergabe ein ungutes Gefühl.
Negativ aufgefallen sind uns auch die vielen Strafandrohungen in den Hausregeln. Dass Rauchen und Partys verboten sind, ist völlig nachvollziehbar. Insgesamt wirkte es aber sehr streng und wenig gastfreundlich: Strafen bei Rauchen, verspätetem Check-out, nicht ausgeschalteter Klimaanlage oder falsch dokumentierter Schlüsselabgabe.
Auch das Besuchsverbot nach 19 Uhr fanden wir sehr befremdlich. Laut Hausregeln dürfen Personen, die nicht zur Buchung gehören, nach 19 Uhr nicht mehr in der Wohnung sein. Das ist besonders für Alleinreisende oder Gäste, die im Urlaub andere Personen kennenlernen, sehr einschränkend.
Insgesamt war die Unterkunft sauber und modern, aber der intransparente Check-in, die fehlende Übergabe, die vorhandenen Schäden und die vielen Strafhinweise haben den Aufenthalt deutlich beeinträchtigt.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Genoa
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Balcony/Terrace
WiFi/Internet
Family friendly
Contactless check-in/out
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Waterfront Lux, 1BR, AC, Parking, GYM, Wifi By Tilo?
We found 11 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and gym.
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