Food was excellent, the location was unique and the staff friendly

Quite expensive

I loved the 3 floors of windows for viewing the animals and the decor was really cool. The bar is cool and good food. AMAZON staff!

I didn’t like having to buy water. The hotel could buy a 5 gallon water jug and let customers fill up their glasses whenever. I did like the glass water bottles in our room.

The view over the water hole and salt lick was amazing for seeing animals and birds. A relaxing and memorable last two days of our trip to Kenya. The staff were friendly and helpful and the food was delicious.

Better communication about pick up and drop off at the Aberdare Country Club would have been helpful.

The location of both facilities is spectacular

The facility needs a major cleaning for the room were exactly dust and most of the bedding, curtain and towel were too old and torn.

The Ark is a fantastic place, food was really nice, staff friendly and of course the location completely fantastic in the middle of the Abardare National park.

Checking in and having lunch at the country club in Mweiga is something that we cannot recommend. Although it is supposed to be included in the package you are charged heavily for water, juice and coffee (the most expensive in Kenya). We also were not informed that we had to go to the National Park authorities prior to checking in at the club so we had to drive back to the park offices. We therefore decided to skip the included transport and buy a game drive that took us to the park with a stop at the park offices to sort out formalities. In previous visits to the Ark we checked in directly at the hotel and found that much cheaper and overall better experience.

Food and view of animals was cool. The facility is beautiful. Security is good.

Wine is abnormally expensive especially for kenyans.

The stay was very good. However the staff unfriendly. Starting from the sales team of Nairobi office, reservation office - Paul. They told us the minimum stay was 2 nights only to get to base to be told we have lost the money for 2nd night as no refund will granted. This were words from only one Solomon of Aberdares country club.

The staff and reservation team. At onset they charged us rack rates which were far more than booking.com

As soon as you step foot in the ARK you'll feel happy. (1) You will be surrounded by an atmosphere of classic elegance. (2) You will enjoy the hospitality of the entire staff.

none