Staff was very friendly and accommodating

Cleaning issues in stairways, aisles and public restrooms. Nonsense launch furniture instead of normal chairs and tables further increased issue with overcrowded breakfast room. Significant gaps in breakfast buffet (No orange juice, incomplete english breakfast)

Helpful staff, comfy beds.

Dark rooms, only unhealthy foods at breakfast

Breakfast

Concierge service

Location was great and staff were very helpful

Breakfast could be better

One bed apartment had good facilities including a small kitchen area and was perfect for 3 friends staying overnight.

Staff was very helpful. And let me store my luggage. Was very grateful. The breakfast was great!! Lots of choices and very delicious

Rooms a bit cramped

great location

all good

The staff were pleasant, helpful and accommodating Breakfast was tasty and wholesome with a variety of choices. We liked the location. It was close to London Bridge station

We stayed for 7 nights and they offered us a small room for three of us but as soon as we talk to the reception they provided us with a suitable room for the next 6 nights. We found the staff friendly accommodating and professional.

Location and cleaning

Not enough space to sit after opening the sofa cum bed

Location

Bad experience in taking shower

The location and space in the room.

Poor cleanliness of room. The breakfast wasn't great, no jam or fried eggs.

Nice though small room good breakfast

Nothing would stay again

Location

Room a bit small

Location

Booking was cancelled by hotel 4 hours before we were supposed to check in. Arrived at hotel to be told it was cancelled due to maintenance issues. After they realised we had an additional booking for 5 nights our room was miraculously available. One bedroom apartment is more like a studio. Sliding door into bathroom with a one inch gap around entire door. Floors hadn’t been cleaned. Crumbs, dust everywhere. No sound proofing between apartments - heard every sound from our neighbours (5am wake-up call, coughing, etc) like they were in our apartment.

Excellent location close to train and tube stations Breakfast included plenty to choose from Great bars and restaurants in walking distance

amazing location

the rooms were tiny and not really suitable for 2

Staff is very friendly, location is good.

Room requires little maintenance

Nice location but far from the city center. It’s took us 40 minutes to arrive to the center The breakfast was wonderful better than we expected

The sofa bed wasn’t comfortable at all

the staff, the space in the room, breakfast

the tv is not a smart tv and the tv guide didn’t work

Early Check In, Room quality, Hotel cleanliness, Great breakfast, Great location

Pull out bed for 3rd adult was not made up when we returned in the evening, although we had been assured it would be. Nothing else was a concern

room space much too small only about 30cm clearance between bed and wall all round whoever fitted the electrical sockets should be ashamed. it was a grubby beige job silverfish everywhere the most rubbish so called pantry at exorbitant prices. a true rip off. no instructions available for cooker/ microwave absolutely freezing cold outside room I haven’t got time to write the rest of the list

The hotel is located close to many nice bars and restaurants. We did all the sightseeing by foot. Even though located so centrally, it was rather quiet during the night. The breakfast was very good.

We had to switch rooms as our toilet was broken. Even though we mentioned the problem before leaving the hotel for the evening, when we returned the problem was neither fixed nor a new room prepared. We had to wait over an hour in the middle of the night for our new room. Also the rooms in general look rather used. Little things such as three little towels for three people were missing. We only had three big towels and two small towels.