I received confirmation of a two bedroom two bathroom apartment. When we arrived it was a two bedroom one bathroom apartment. There had been repairs to the air conditioning and the ceiling was covered in cardboard. There was a leak in the bathroom. The staff was understanding but I was told I would get a generous discount. This did not happen. The price we paid was the normal price for this apartment. We were traveling with friends and they left after three nights as they did not like sharing a bathroom. Very awkward situation with great stress on friendship. So not much went right

The furniture in the apartment is very tired. Kitchen chairs are peeling and the lounge furniture is split in places and not really clean. Not what you would expect in an apartment such as advertised. Photos received with confirmation were nothing like the apartment we had.

Everything.

King bed and convenient location

Amazing location with beautiful and clean amenities .

Nice apartment overlooking lovely pool & BBQ area. Short walk to trams, buses & Pacific Fair shopping centre.

King bed was very hard & uncomfortable. Oven/griller hadn’t been cleaned after previous guests.

Good views, Foxtel, nice pool, spa area. Fast lifts, secure underground parking, 5min walk to beach & Pacific Fair. 11min walk to restaurants in Broadbeach.

No windows in second bedroom!! Would not stay again due to this factor .

great location. room was excellent.

This has been our 5th time at this wonderful place. The location of buses and light rail is excellent, and walking distance to restaurants and pacific fair is excellent too. Outstanding view of the water from our ocean view room, is just breathtaking.

The only disappointing thing was the bed needed to be upgraded as it dipped in the middle and hence gave me some aches and pains. Apart from that, the unit was excellent and the staff are really hospitable.

Close to everything. Including Tram. Have to walk 10 mins max to get anywhere. Older hotel but value for money for families is spot on. Couldn't recommend more. View of the ocean is unimpeded no matter which room you stay in.

Games room for kids needs updating, but that's just being picky. Also kids pool is FREEZING - Makes no sense, it's the shallowest and gets the most sun, but the regular one is great lol.

The location, how nice the room and view was, staff were very kind

Perfect location. Staff friendly and helpful. Comfortable beds. Amazing swimming pools. Property is very well maintained and beautiful lush tropical gardens are gorgeous.

Needs a bit more attention to wiping down black mould in washing machine and around the beautiful joinery/windows. Probably takes a lot of keeping on top of in tropical environment though I imagine.

great location, convenient to everything, comfortable and great view. our family throughly enjoyed our stay here

the view of the room is always stunning and the staff are always nice. my kids love the pool.

the curtains need to be wash as it has a bit of mould on it and some of the linens stinks.

Location and sea view

People leaving their towels on swimming pool lounges then going away for hours before returning not giving anyone else access to lounges

Pool only

Rooms were very dated, very old and dusty carpet Clothes dryer had too much lint and blew it all out Bathroom was rusty and unpresentable Vacuum cleaner was filthy. One of the towels was dirty. Balcony was not washed. Furniture was very old. Balcony door would not lock for child safety Ceiling light had too much bugs. Probably never cleaned.

great location, great sea views