Brilliant central location

Nothing to report

Excellent breakfast, spacious apartment. The temperature is just right. Inner heated pool. And a great price/service ratio. Very close to lift.

The indoor pool was probably over-chlorinated, after half an hour our eyes started to burn, a cold started and we started coughing so intensely that we had to leave the pool room.

as always a great place to stay

great value and lovely spa

breakfast could have opened earlier

Pool water temperature was nice. Food was ok.

To much chlor in the pool. Bed was broken.

Generally we liked everything. Breakfast had a good variation of hot and cold dishes. From sweet to savoury and meat to fruits. The location was perfect for the things we needed. We was a group aged 1-45. The rooms were warm and had kettle, toasters, hobs, pans, plates etc.

Attention to detail from the cleaners. Room shower had mould growing on the silicon, soap dispenser was leaking and the shower leaked from underneath the base which flooded the bathroom every time. Mix the water and soap together and you have and extremely slippery surface. Also the pool could do with a deep clean and a continuous temperature. One day it was warm the next cold.

good location, friendly personal, very nice food. breakfast and dinner amazing selection of different meet and salads. in the morning pancakes or waffle. The ladies at the restaurant provide amazing service they were fast and proactive, clean tables and prepared for next guest. it was very crowded in rush time but they refresh food very fast and supply all what is need it. We stay in two bedroom appartment in the main building, appartment was clean and prepared for 5 people as we need. Towels, bathrobes, bedsheets all were clean and fresh. we also get some complimentary fruits upon arrival which was so nice.

we stay during Christmas holidays it was very crowded at the SPa and restaurant, but personal did they best to give good service. At the appartment kettle was missing when we asked on the reception they said is not available as hotel very busy, well for family room with a child I think kettle something necessary, anyway is not a big deal other kitchenette were there.

always stay here in winter and summer. great location to gondola and pirin street