Big apartment, fully equipped kitchen, very quiet. Nice swimming pool and jacuzzi.

Expensive laundry service, 25 leva.

Everything was great, the apartments are big, stylish and comfortable. The location is also perfect for both skiing and hiking.

The breakfast could be better

Great facilities, the garden is amazing. Cozy rooms and nice staff.

Our stay was during the peak summer month of August. Initially, we had concerns about the absence of air conditioners, given the heat. However, to our pleasant surprise, the mountainous evenings were refreshingly cool, and we even found ourselves reaching for blankets at night. Our room was spacious and well-appointed, we opted for the two-bedroom layout. For families with children planning a visit to Bansko in the summer, especially with hiking in the mountains, this hotel comes highly recommended.

-

Stylish two bedroom apartment. Kitchenware is present. Clean bathrooms, close to the lift station.There are plates, glasses, cups, pots and pans, kettle, oven, cooker, washing machine and a fridge in the kitchen. Clean pool.

You just need to bring forks, spoons, knives.

The flat we had was very spacious and comfortable. There was a nice balcony and the location was good. The staff were very friendly and helpful. There was enough parking place. Very good value for money.

It wasn't very clean. There were spots on the beds. The sofa bed was not prepared when we arrived. There were not enough amenities in the kitchen, we had to ask the reception for a wine opener.

We liked the rooms, the swimming pool

There were few times that the elevator didnt work

Great place and location, very nice stuff, very clean, great for families

Spacious room, wonderful location, friendly staff, good breakfast, garden around the hotel.

No AC

Location, private playground, tasty food

Putting few WiFi repeaters can improve WiFi quality in distant parts of the hotel

Excellent

The apartment was quite pleasant and rather clean, although not without any remarks. The sofa and the beds were quite comfortable. Wi-fi was free and of good quality. Staff was nice.

Our apartment did not have air conditioning, just heating for the cold seasons. The offering doesn’t say it has air conditioning, so there’s nothing misleading (!). I must say though that I’m honestly not used to searching for the air-conditioning option in Bulgaria as here practically every decent place to stay does have air conditioning. It’s my mistake I hadn’t checked it but it felt like an unpleasant surprise. So, if air conditioning is important for your trip, this may not be the right place for you. Pillows had an unpleasant smell from previous guests and there was dust on the night lamp. Breakfast was good enough for us but I found it overpriced.

Apartment was comfortable enough and clean. Staff was polite and friendly, ready to explain and assist. I liked to see several people working on the cleaning and arranging, inside and outside facilities. Seems that is well managed, without problem with the staff, which sometimes occurs.

Apartment size and style exceeded our expectations. Even though we didn't use the kitchen, it was very well equipped. We had a wonderful time, the personnel were very helpful, and kids enjoyed the trampoline in the jard. Very good value for money.

The location of this apart hotel is somewhat isolated, and you'll need to use a taxi or a car to get to the downtown. The pool should be renowned, some of the small tiles are missing, and there is a mold in the walls close to the ceiling.

The staff was short, it took me more than 20min to find someone in the whole hotel to give me water and in the end the cleaning lady provided me water.

stylish and comfortable room

swimming pool was not clean enough. It is named LUX and despite this - there is no fine street outside and the big trash bins are just across the main entrance.

modern feel, clean and warm with good facilities

lack of staff contact and when needed security struggled to locate - no answers to phone or e mail?

Very nice design, spacious apartment with all facilities… 7 min walking from Gondola , nice and helpfull staff Lovely pool and sauna Free parking place A litlle bit isolated Very cosy!

For cleaning u have to ask at the reception to came

apartment was spacious and beds so comfortable

nothing