Location was pretty good and most of the staff were really nice

I did not like the waitress in the restaurant always with actitud and it seems like they have preferences for other guest's, beds are hard wish they were more comfortable also this hotel has a lot of stairs even for the first level lol that's crazy !!

A great central location in the heart of San Cristóbal de Las Casas. The staff were awesome and the room was one of the best I’ve stayed in for the value.

Nothing.

Amazing location! Very close to basically everything. Super cozy atmosphere and great ice coffee ;)

The only thing I liked is the location

It was extremely noisy. I asked not to be put near the water pump, as one of the reviewers suggested, but they still did. I thought the noise was the blow dryer from the other room and the toilet flushing and sneezing could be heard. Anytime someone would leave their room, we could hear it. Pleasant staff but if you’re a light sleeper, don’t stay here. I didn’t have time to look for another hotel because I had tours starting early and coming late.

The hotel and room is beautiful, located in an antique building in the very center of San Cristobal. We also tried the restaurant, which is nicely located in the courtyard. The food was eccellent.

Because of one of the staff members we had a very negative experience. On our way to San Cristobal from Palenque the street was blocked by demonstrating farmers. We where lucky to find another road, which was longer, but in decent conditions. On our way back from San Cristobal to Palenque, we asked the reception staff very precisely about the road conditions and we explained the circumstances. The staff told us that the street was free, and that there where no problems for the transit to Palenque, so we took the main road. This turned out to be a big error, the road block was still in place. There is no way the staff of the hotel in San Cristobal could not be informed about that, as it was not a new situation but ongoing since several days. The road block was near Ocosingo which is more than half way to Palenque, and there is no other street to reach Palenque from there. The only option is to go almost all the way back to San Cristobal (3 hours of travelling) or to take a dangerous dirt road in the middle of the mountains, which is the only way to reach Palenque during the same day at this point. I hope that this comment can be usefull for the hotel to be better informed on the road conditions in the future, which is very important for their guests! The staff should also care if the guests are able to travel safely to their next destination.

The location was excellent!!! The rooms were small, but the bed was super comfortable and I enjoyed the decor of the courtyard. The restaurant on property Tarumba was superb! The meals were exceptional and the service was great.

Great place! Would definitely recommend and visit again!

Amazing restaurant and beautiful plaza at the entrance lobby a historic gem. Francisco the waiter is a pro made us fresh guacamole with a great smile and attitude. Great location and beautiful local art work

make sure you don’t get the rooms with the water pump noise. the hotel switched our rooms and gave is an upgrade though!

This is my favourite hotel in San Cristobal - I can't imagine staying anywhere else! From the honey-almond soaps in the bathrooms to the comfortable beds, the spacious clean rooms, the gorgeous courtyard, the great staff...it's just beautiful.

the property

my room was just outside the restaurant and it was super noisy. I couldn’t slept

The scenery is fantastic, the cabana’s are comfortable and the staff is nice.

The pool was not filled with water and it seems it hasnt been for quite some time.

a lovely place to stay - welcoming and comfortable.

nothing!

the food they serve ay the resto

part of te staff or manager and the crew knock on the door just to checked something and they didn’t say what they were looking for they already knew we where there it was so annoying, plus the beds were really unconformable and the pillows had a really bad smell like somebody sweat hours before we get there

The gardens and whole building was really beautiful, the rooms were really comfortable, good food and friendly staff

Our room didn’t have an external window which was a shame, but it was still really well designed and it made it very easy to sleep

great location with very helpful staff. Great restaurant with a beautiful courtyard.

can be abit loud as it is in the city and we had a room off the courtyard but we have found this with many properties in Mexico.

big clean rooms, great location.

Nothing

That the hotel was on strick and that we were not informed. Still now the reservation has not been cancelled or refound. The online from booking was unpleasant and couldn't understand what I was saying as her English was not sufficient for a normal communication. .We are still waiting for booking to be refound

Nice cozy hotel with a beautiful country yard, all colonial style. Very fresh and tasty breakfast and really good location. For sure will stay here again