Location and restaurant

Front desk staff was not always knowledgeable and helpful

very comfortable and cosy place with a really elegant touch.

Sometimes noise from the restaurant area or outside but not too bad.

Excellent location in the heart of town!

There was no window in our room so we had no natural light. We had to keep asking for water refills as there was no central water cooler for guests to use. They left small treats in the afternoon, but never left a card to tell us what they were.

Location was fantastic. The staff were amazing. They helped us get a taxi to go to bus station. Definitely would return

The location was excelent and the food too. We had a great time at Lum hotel

I love the customer service and the entire hotel

location was good

the rooms are noisy, the bar staff are very pushy and the hotel manager not responsive enough to feedback

Location.

Our room was dark, no direct sunlight. A few functional items could have been better (door construction, light switches, more electric wall plugs, a small, extra table inside (we had to bring the patio table inside to work on our laptops), intermittent wifi, etc.

The hotel itself is amazing. A beautiful old building in the middle of the historic center of San Cristobal de las Casas, gorgeously decorated and with super friendly staff that will make any effort for you to make you comfortable. The hotel actually boasts a very nice cute restaurant, in our opinion one of the better in town. The rooms are spatious with very comfortable beds and a proper bathroom with shower with pressure. Everything perfect from the first to the last detail :)

San Cristobal de las Casas is becoming more and more touristic. This results in more and more rooftopbars being opened, playing loud music until (officially 12 in the night), but sometimes much longer. It is not the fault of the hotel, but we did hear this in the room some of the nights. Luckily we had earplugs, otherwise we would have been a bit annoyed. Again, this is not fault of the hotel and a general issue in Mexico. Due to corruption, these restaurant owners get away with this kind of thing.

Casa Lum was among the best hotels we stayed at during our 3-week roadtrip in Central and Southeast Mexico (if not THE best!). Charming, clean and beautifully decorated rooms, with textiles and elements representing regional crafts (with thorough explanations included). Our room had a small balcony overlooking the courtyard, a lovely view to take in while enjoying the complimentary Chiapaneco coffee provided each morning (much appreciated!). Excellent shower with good pressure and constant supply of hot water, and top-quality toiletries. Very comfortable double size bed, with great linens. We loved the eco-friendly philosophy of the hotel (no daily plastic water bottle waste, no plastic bags used in the garbage bins -paper bags were used instead-), as well as its fair-trade policy regarding local artisans. The heating in the floor was greatly appreciated, and necessary for the chilly San Cristóbal winter nights. Breakfast options are varied, delicious and good value for money. Staff was very friendly and always willing to help out and respond to our questions and enquiries. Location is excellent, a pedestrian street that is always very well-lit (safe!), with many shopping and dining options available, yet once in the hotel, it is very silent and calm. All in all, a 10/10 stay and a place I would return again!

Everything was great!

Very central location. Beautiful rooms and patio. Good shower.

Nothing!

Complementary coffee delivered to your room at 8:30

The staff was extremely helpful and made us feel at home. They anticipated all our needs and fulfilled all our whims and wishes. We are vegans, and we had vegan breakfast prepared for us -- often with the ingredients the chef brought from her own garden. Amazing. Very nice "boutique"-quality rooms. The location is superb -- the best part of town. Overall, a great place to be.

Can't think of anything.

Gorgeously renovated Colonial. Very airy and minimalist with artisan elements. Wonderful beds and ceiling and little terrace!! Brilliant spot and feel. Would love to stay longer!!

All great!!

Excellent attention. From the manager to the person that helps you carry on the luggage. Incredible location with a prevent noise structure that helps you really rest! Thanks for all your attention!!

the size of the hotel will be the only thing that maybe is not according to the price. However is well compensed with the kindness and details.

Location, beautiful facilities, great service. Very clean.

I liked everything about the hotel.

The location was great , very centric The hotel is beautiful and the room was clean, comfortable and spacious. The staff was friendly and so attentive. Made us feel welcome and at home. Highly recommend