They allowed us a free late check-out, extremely helpful due to a very hot weather and a late train to take. Very helpful staff.

it’s aged. but it was maintained clean.

the swimming pool workers were not very impressed.

It is a clean and quiet place. Even the hotel was almost full you didn’t really feel it.

Long waiting time at the check-in and out. Breakfast could be better for such kind of hotel. Closing time of the pool during lunch time.

Like the view from the room and the garden.

We are very depressed because the room comes with lounge benefits, however, the lounge area was of very poor quality and layout, actually a passage way together with other display function area, dark and groomy and in fact no one was there except us. There were no attendants at all, only self service tea and instant coffee, with about 4 bottle of cookies, nut, lollies, warm bottles of fizzy drinks, some apples and oranges, 2 almost finished room temp cordials, etc. placed on top of dirty cupboard and boxes. Its really a disgrace to the Sheraton brand. We have been staying at hotels with club lounge often, but this hotel's practice is not reasonable at all. They serve afternoon tea platter for around $250 yuan (?) at the beautiful setting on the entry level, but would only allow their club lounge guests to have tea at the most despicable place. Its a shame. Also the manager would not negotiate on this. Out of hugh dissatisfaction, me and my husband went to the nice area for the afternoon tea on our second day, and I strongly rejected paying the bill on checking out which they happily oblige. The room is very nice, the garden is beautiful, but the lounge benefits given is only fit for 3rd class guests. When someone is reserving a full on view to the lake on higher level with lounge benefits, we definitely would not appreciate being treated like 3rd class guests. Please see photos attached - there was no caske, no capuccino and no fresh fruit like the display board.

check in was extremely slow 3/4 restaurants were closed for lunch & dinner

view is great

I could not use my EC card or DB card

Great view

Staff was great and attentive, area was great. Breakfast was very nice. They helped with a birthday cake and a surprise. Great time

The room was not exactly the upgraded room I paid for but was nice overall.