Great showers and clean bedroom, friendly staff.

The lift system was very poor. We had to wait ages at times and as the hotel went up 19 floors, we were on 14th, walking wasn’t an option.

room was clean and fresh great location, was on a course at Childrens Hospital discount on parking

bar stopped serving food at 8:30pm, just as we arrived

Room was spacious,and tea and coffee facilities also.

Too high up the floors,would prefer to be on lower floors.

Clean, friendly staff and good breakfast

Cama confortável e quarto limpo

Fraco pequeno almoço e pouca simpatia de alguns funcionários

Clean new hotel.

Parking is very expensive

Fab location & staff

Room was a bit basic but clean & tidy ...carpet worn

Great location, big shower! Room was cosy / it’s perfect for a short stay

Breakfast wasn’t great, no selection and did not refill quick enough

Bathroom was not cleaned enough as expected

The access key wasn’t working! Each time the door closed it’s disabled and you have to go through reception to activate each time. Their break fast was too cheap compared to other hotels I have been even with less money . The management I assume is very stingy 😆

Friendly staff and excellent service

None

Excellent value for money

Not well signposted from car park

The breakfast was excellent and the room was lovely and clean and the bed was so comfy!

Nothing

Customer service

Location, staff and budget friendly.

Prior to checkin, We requested on call to give us the same room we stayed on our last trip because we wanted the same outside view from the window but our request was declined by saying that “we can not give you that” without mentioning any reason.

Breakfast ok but had to ask for the lights to be turned on as us and other guests were trying to get our breakfast in the dark!

No hot water in our room. Abominable

Room, needed more soundproofing from the corridor, noisy neighbours were not considerate of others on their floor. I would have appreciated a small fridge, with the ability to make ice cubes.

Room was spacious,

Small double bed. Only 2 lifts for 18 floors Parking was almost double what was advertised Breakfast facilities too small for the quantity of guests

The bed was comfortable

The door to the room was damaged and there was no shower gel that was stated

Everything was good

We like the room as it could accommodate all 4 of us, thus being the beds and the room itself. The bathroom was lovely and the soap was Dove which was great as that's the only body wash l use. Breakfast being included in the price was great too and finally when we about to be late for check out, a staff member told me if l joined to become a member l could check out at 1pm which was awesome.

We left the notice to say we were put of the room and they could clean it but we came back and it was still the same. In addition we went to breakfast on the Saturday morning and when we arrived there was no one to direct or lead us to a table so we went ahead and got breakfast and sat at an empty table. Just as we sat a rude staff member came and asked me straight away, didn't greet us or anything she said "did l give you that table" l said no as l hadn't realised we had to be seated since there was no one in the lobby. So we moved on to another table and it was dirty so had to start cleaning it, the girl then went on to say " you should wait for someone to clean it" without consideration that my food would get cold or simply to say l will ask someone to help you clean the table.

Location, cleanliness, cost

Not to much variety on the breakfast buffet.