Amazing hotel, great location. Staff were so friendly and helpful. Great rooms. Our best hotel in Vietnam by far!

친절해요 짐도 맡겨주시고 너무 좋았어요

とても綺麗なホテルで、フレンドリーなスタッフ、無料のコーヒーやスナック等、サービスが充実していました。交通量の多い通りに面していましたが、私の部屋には騒音は聞こえませんでした。朝食の内容も充実しています。ビュッフェに加えて、アラカルトのオムレツやフォー等があります。

特にありません

Excellent location close to old quarter Staff are extremely helpful and friendly Rooms are a great size, bed and pillows are extremely comfortable Lovely shower

Blind into bathroom from bedroom slightly sea through

Super clean, luxurious, professional and very friendly staff - couldn’t be better!

Nothing.

La localisation était super, ainsi que l’accueil tardif. Le personnel est très attentif, serviable et disponible pour toutes les demandes. J’ai bénéficié d’un surclassement avec une fenêtre donnant dans l’escalier intérieur… Bon petit-déjeuner.

Très mauvaise insonorisation. La chambre était très bruyante : on entendait tout, et le lever très matinal des touristes m’a obligée à me lever aussi. Je n’ai pas apprécié qu’on me demande plusieurs fois de manière très insistante de mettre un 10 pour l’évaluation Booking, une première fois dès mon arrivée (« on vous a surclassée donc mettez nous un 10 »), puis au départ où on a lourdement insisté pour que je note l’hôtel avant de partir, en me demandant d’ouvrir devant eux l’application Booking, ce que je n’ai pas fait.

Before we arrived my partner had fallen really unwell so I informed the hotel and they made sure our room was ready and escorted us straight away to the room. They offered to show me where the pharmacy was and went above and beyond to make sure he was okay - I really appreciated that so thank you so much! We were on the 5th floor where the ceilings are lower. As soon as they noticed how tall my partner was the staff offered us a new room with higher ceilings, we decided not to move rooms because we were perfectly fine with the low ceiling. Appreciated they offered the alternative though. The staff were perfect, the location was perfect, the breakfast was a delicious Vietnamese spread with a selection of custom requests being offered such as omelettes, scrambled eggs, crepes and more. Location was incredible - right in the heart of Hanoi but the hotel felt like a cosy escape from the craziness outside. We can’t wait to return!

The air vents in the room meant we could hear other guests speaking. It didn’t affect our stay though.

Great breakfast and professional staff. They (Anna) helped us book some tours for a good price. The beds are also comfy.