Friendly staff, great location.

Small rooms. Breakfast was average.

Great breakfast and breakfast staff Very clean and nice location

We had a leak coming down through the light in our bathroom and staff had little empathy about this but did move us rooms when we asked

Our room was spacious, comfortable, quiet and clean. The staff were helpful. The breakfast buffet was good, without being outstanding.

There were two lifts and no service elevator. One of the lifts was out of service for the entire 10 day stay. This put a lot of pressure on the remaining elevator, which was out of service for two, non consecutive, nights. It was 104 steps up to our room! Other gripes: I would have liked to have breakfast on the outdoor terrace, but it was overrun by smokers. Our room had blockout blinds, but they let too much light in around the edges.

The staff was helpful and kind.

When we arrived the elevator was not working. We were traveling with an older couple and going up to the third floor was tough on them. The elevator was fixed that day but it would have been nice for them to have been put in a room on a lower floor.

Fantastic location, beautiful hotel and facilities with excellent staff

Nothing

All parts of the hotel were exceptionally clean. The staff were helpful and friendly. I would visit this hotel again

I wouldn’t say I didn’t like it, but the breakfast was average. The choice of the cooked buffet was good but it wasn’t the best breakfast. Coffee was nice.

Nice breakfast included.

Price

Great location, both in terms of getting around London with Paddington and other tube stations a short walk away as well as the neighbourhood itself. Despite quite a few other hotels in this area, it's not overrun by loud tourists. A lot of pubs, restaurants, shops and supermarkets to choose from. We especially liked The Porchester. The staff in the hotel are friendly and helpful, the rooms have a good size and are well equipped and clean. Comfortable beds, plenty of sockets to charge your devices, excellent rain shower and big fluffy towels.

The breakfast, while convenient, was very average if not below average in terms of quality. In terms of choice it was good. The restaurant area was too small at times to accommodate all the guests and the bulky chairs took up quite a bit of room, making it harder to manoeuvre to your table if all tables were occupied.

It’s a beautiful building in a quiet street but still very close to a couple of underground stations and bus stops as well as a short distance from the local high street with numerous restaurants. The breakfast was really good and each day it varied slightly from the day before. The breakfast and reception staff were really helpful and friendly with tips in where to go and what to see.

The menu for evening dining options is very limited and what is on offer is not as tasty or as well cooked as expected. But with restaurants close by this wasn’t a huge drama.

Location : Easy access to Queensway tube station, and Hyde park - decor very pleasant, nice ambiance. Suite was large and comfortablewith excellent fittings , with nice sofa but no coffee table.

Very poor selection of TV channels - no news channels available. When asked for things to be looked at felt that the attitude was poor .

Very warm welcome back, early allotment of the room as requested, help with taking up the luggage and bringing it down as well. The overall very warm and friendly behaviour by Hosein at Bell Desk and Christian at Front desk and by most other hotel staff members as well.

Nothing.

spacious room, clean, had all facilities such as fridge, hairdryer and ironing board;

food menu choices; not being able to order a takeaway to room

The location was great. Great, clean room. Pot and tea were a bonus The staff is great, welcoming with a smile. Super friendly.

We liked everything. Location was perfect near public transportation and a nice peaceful beautiful area. Breakfast was excellent too and the rooms always clean. We stayed for a week.

nothing.

A beautiful building, very presentable and modern. The rooms were spacious, modern and very comfortable.

central and clean

bathroom needs attention- shower door didn’t work properly and ceiling was peeling off

clean accommodation and friendly staff

nothing

Upgraded on arrival. Helpful and professional staff.

Not as close to Paddington as some reviews suggested- I didn’t feel safe walking at night with my daughter.

very well presented, lovely clean rooms, great breakfast

whilst the breakfast was great, we had to drink juice out of mugs as no glasses and the tables were too close together.

Hotel was clean and bright, the room was a good size. The location was central.

The corridors were very hot the heating could be turned down a bit. The grout in the bathroom floors needs filled in and you should have a choice of which shower head to stand directly under. The breakfast could've been warmer. An young male employee was being reprimanded in front of everyone at breakfast for wearing the wrong shoes. This should have been handled privately in an office not in front of guests.

location

Great location close to all the sights. We were upgraded from a junior suite to a suite. Good facilities and excellent breakfast

Some noise