Everything was perfect.

Nothing all good.

I love the stunning reception and spacious rooms

The location is amazing and the staff are very friendly and helpful. The room is spacious and clean. Highly recommended!

The room heater could be improved, other than that, the stay was perfect!

Location - is excellent, right in front of the Gloucester Road Station. Proximity to the event venue which was at the Millennium Hotel is ideal especially on rainy/cold days and nights

Room - is small, the basin is too small and so low that I had to stoop in brushing my teeth

Breakfast, location and interior design.

Rooms are too small, beds are very uncomfortable. Air conditioners are broken, it was working 5 minutes very well after that it blows cold again.

Very clean and superbly located. Staff very polite Room was done daily

Shower and bath comfortable and effective. The common areas in the hotel are well maintained and look good. The staff are always caring and responsive to customer requests.

Rooms are very dusty. Bed and mattress terribly uneven and uncomfortable. House keeping does not vacuum or take dust out of the room. The staff are caring and respectful, unfortunately there is a serious absence of standards in the housekeeping and the condition of the bedding. There is no business room or spare PC for customers to use, for those of us without laptops.

Everything

Nothing

Excellent location very comfortable and roomy bedroom

Rooms were very warm and could not open windows

The location was fantastic, everything was on the doorstep.

The noise from sirens, however it was to be expected because it’s central London

Great location, responsive staff, comfortable beds

Some of the rooms are a bit older, but still very clean

Location right by the Tube; "Cozy Double Room" was just the right size and the shower was great!

One concierge was dismissive when I asked about how the hotel phone worked and the sudden loss of WiFi service on day 3.

Very nice beds, good location

we were asked to make an online incheck which we did but at arrival at the hotel they asked all the information again. also the lobby was a bit small

Very nice welcome on arrival

My room was lovely and well appointed and great location

it was my 2nd and last time at this hotel. I came because I was very satisfied at first, but this time our shopping bag was lost in the room, we contacted the hotel management. They looked at the cameras and said that the cleaner took it for garbage. there was so many new things was inside. its insane.

Food selection is greqt

Rooms are a little worn

Great hotel, comfy beds. I have stayed many times and it always meets my expectations. Always very helpful staff.

No after hours meals easily available for overseas customers unused to using Uber Eats apps.

Clean and a good size.

Too hot. The air conditioning either wasn't on or wasn't working. Opening a window in London is not really an option if you want to sleep.

The staff were fantastic 👏

Nothing