The hotels location is fantastic, given the proximity to the dubai harbour, the marina, to supermarkets and eateries. The staff was great throughout our stay and did their best to accommodate us for all requests. From John at the front desk, to Brown in guest relations, to Arun at the bell desk and the rest of the team were really great. The counter culture cafe had great breakfast options and a great cappuccino! Observatory was a great restaurant with great views of the palm.

Houskeeping could have been a little more attentive to some details while cleaning as they sometimes missed one or two areas.

The suite was exceptional. The staff were amazing. They couldn’t do enough for us. everyone was so friendly, attentive and helpful.

Absolutely nothing!

Location

Incompetent and rigid personnel beginning from garage master, through receptionist, porter, room service, security. The room setting suitable for student dormitory only, poor privacy, several rooms connected (for different guests). None of those rooms could be locked. When I asked the porter about this I was recommended to store all my valuables in a small safe. Lousy parking, assigned by garage master for my expensive motorcycle in the most distant dirty tiny corner of garage (there was plenty of free parking space available), no porter available on my arrival nor departure. No valet service for motorcycle at all. Valet service for cars so slow that I had to meet the driver myself in the garage after checking out and the driver even refused to give me my own car. Slow services everywhere. I waited for my room service order for more than an hour. After 4 phone calls it turned out you dont have any sparkling water. No drinking water provided in my room at all. Unkind and poor room design. Poor choice of meals and drinks for room service. Overpriced food of mediocre quality, served like at a cheap street eatery. When I asked for checkout at 2pm, first the staff agreed, then they changed their mind and insisted me to leave my room immediately. Overall, this may be a 2* Hostel, it is not getting even remotely to any Mariott network standards. Money trap as the price is the only thing matching Mariott brand, but without any corresponding value.

exceptional staff and excellent guest services that make you feel so welcomed and special.

i was upgraded to the 48flr which has beautiful views from both the palm and marina views. but the room was not yet renovated and the furnishing was kind of dated and old. but overall, we enjoy every moment during our stay at the hotel.

great staff

nothing

excellent location and unparalleled service

small pool

Location & Facilities.

None!

Fantastic time spent there - in the balony at the evenings with spectacular view. Very helpful stuff.

They had some noisy renovation work close to our room and next day without problem we were relocated away from the noise and discounted for the inconvenience.

Only had a 4 night stay

it was absolutely fantastic from checkin to checkout really felt welcomed and a privileged customer congratulations to the team

nothing

Location was amazing. Views were phenomenal.

Styling and furnishings a but dated. TV channel selection is not great for international travellers.

The staff!!!!! They were all so nice especially Janet Nitin and Yasser!!!

Refurbishment is needed! Furnishings were so old dated and dirty!

Staff and location are excellent. I was upgraded to the 2 bedroom suite, which is massive. Perfect if you're travelling as a family/group.

AC worked but wasn't always cold enough (as some others mentioned). Part of my view was marred by unsightly construction (not much the hotel can do about that). The 2bdrm doesn't have a balcony, but the 1bdrm does (I think).