Excellent location, perfect accommodation for a city break in London. Bed was comfy. Very good value.

Bathroom was very tight for space.

The hotel is really good value for money, but at my age I could have done with a room nearer the ground. Staff/owner very friendly and helpful.

The room itself was very spacious. The furniture was nothing special but the room was clean. Nice amenities with having a kitchen and refrigerator.

The credit card machine was not working when we arrived and we almost had to find a way to pay in cash, which would have been inconvenient. However, the next day, the credit card machine was fixed so that issue was resolved. We were given an upgraded room because of this issue, so that was nice.

Reception sorted out a late check in for us as we were stuck in traffic and arrived a lot later than expected

Easy to get to from baker street station. Nice staff and clean rooms. Host was very accommodating to our travel schedule.

Nothing

the worst experience possible, NEVER COME HERE AGAIN I get put at floor MINUS 1, in a cave for 450 pound for 3 nights, without any apologise. I said nothing, i accepted to be in a cave for this price. For the last day i miss the alarm, the clean woman came at 12h05, knocking at the door, i was sleeping, i forget to put the alarm, i said i would pack my stuff in 5 min and leave. At 12h15 the cleaner told me they want to CHARGE ME EXTRA MONEY. For what beeing in a cave with very bad equipment? she was very arrogant. i said i am the customer don't speak to me like this. And she keep beeing disrespectful saying she do whatever she want. She told me she doesn’t care I am the client, and keep beeing outrageously disrespectful. I went to the reception to complain and they didn't even apologise, i just can't believe it still now.

Great location, right next to the Sherlock Holmes Museum, Hyde Park, and Oxford Street. I also walked to Soho, which was really nice.

There are lots of stairs and my room was on the last floor. There is no elevator, so I had to carry my luggage all the way up. I had asked to check in early, which was OK'd by the hotel beforehand. However, I had to stand by the reception for quite some time until someone showed up to check me in. I was given the keys, but the room was still dirty from the previous guest. Luckily I left the "please clean my room" sign and came back that evening to a clean room, but the first impression was horrible.

The bed was very comfortable Room very clean

stairs to fourth floor was quite a trek! Pillow was not very comfortable