It was ok

Room was only fully made up by housekeeping once in a 7 day stay. This after requesting. I got the impression it wouldn’t have happened otherwise. I complained to Hyatt but received no reply. I will avoid brand in future

Friendly service

It was all good

The room was big, comfortable and (quite rare for hotels nowadays) very well illuminated. Beds very comfortable as well. General state: new and modern

They have a very strange cleaning policy by which they clean the rooms once every 3 days unless the guests requires explicitly otherwise! they call it "covid-19 measures". Seriously now? I call it saving on cleaning staff. Apart from the fact that this policy was not properly communicated, it is incredible that a hotel still claims to apply covid measures! It's a lame pretext. And if they take covid so seriously, then why doesn't the staff wear masks? Additionally, even when we asked for cleaning service we never got it! at the end of our three-day stay our room was never cleaned andwee never got any replenishment of amenities...

Breakfast was decent, staff was friendly.

However, staff did not provide requested room service and only minimally fixed the problem. They stated in their welcome letter that they provide housekeeping every three days of our stay. Housekeeping came a day later than expected on our second round of housekeeping. Twice, housekeeping knocked on our door to see if they can change bathroom towels. On their second knock, we asked them to change our bed's linen and they said no problem but they would wait until we left on our outing that morning. Note that the linen was on the floor of the hotel so they know to change it. We come back from our outing in the evening to find out that housekeeping only made the bed with the same linen that was on the floor of the hotel. We know this because the same markings from the linen previously were still there. Went downstairs to let management know and were only given blankets to fix the problem since housekeeping was done for the day.

The breakfast was a bonus, and everything was laid out nice and neat for easy access with the customers. I liked that there was a pool and workout room. I loved the fact that there are some great attractions and restaurants around that can catch the eye of some tourists.

The pool was very small, and for that reason you had to schedule a time slot to be able to reserve your spot for the designated time for swimming. The parking situation was decent but a little overpriced to my opinion.

It was clean and it was surrounded by a lot of entertaining activities

I didn’t like how small the elevator are. Very tiny. To me only two people but no more than 3 people should be on there. Also the doors slams shut and my party was not paying attention to that. So another customer complained and when the hotel staff came to address us she was not polite and very aggressive . She talked to us like that was her third time warning us or like we gave her attitude.

location, convenience, staff

I was on a low floor which I didn't love. The breakfast could be improved.

Warm reception and we could easily walk to several restaurants and UChicago.

No microwave in room.