Would never visit again. Worst experience ever.

Everything from customer service to cleanliness to management. Terrible.

Dirty. The elevator doesn’t work. The bathroom was awful

Room was super dirty and smelled bad

Location was perfekt. Privat beach was a great Bonus.

Elevator wasn't working. 3days stay and no repair made.

The beach

People including staff were rude rooms were not worth the money we spent food was to expensive

Breakfast was really good.

The pool was so hot and useless, the beach was way cooler. Elevators broke down multiple times.

Very good location, clean rooms, friendly staff (specially at the beach), very good breakfast

The bathroom of the room doesn’t have enough privacy, should have a proper door which you can’t see through it and with a lock because it doesn’t have any

Beachfront property. Big breakfast buffet.

A bit run down. Too few elevators and long waits.

Pool area was smaller then expected. but the beach bar section was very comfortable staff was amazing. drinks were awesome. room was nice and clean. breakfast Buffett was excellent.

The fact that you couldn't smoke i understand in room but not on balcony either. i traveled to far for my bday not to have been able to enjoy my cigars. miscommunication with front end staff from initial conversation due to flight delay. Front end staff weren't aware which made the first few minutes of my arrival very chaotic. Soon after the issue was assed by manager Ashley who later provided a discount for me having to pay full price for a night that was lost due to flight cancellation due to weather issues.

Good location. Breakfast and dinner were exceptional

None

This was my second stay at the hotel and as always the hotel facilities are excellent.

I did not like getting a room with poor visibility of the sea having paid for an ocean front. At the front desk Mr Alvin and Mr Max did not want to help me get the room for what I had reserved and paid for. This was very unpleasant.

Very nice hotel. Very clean. The staff is amazing, it help for any problem even when the authorities has remorqued my car to towing services.

Unfortunatly, there are only 2 elevators for all the hotel's guests.

This comfortable, midrange hotel suited us well for our short stay at Miami Beach, before heading down to the Keys. The bus and trolley stop directly outside the hotel was very convenient.

During our visit one of the elevators was out of order which resulted in some quite long waiting with the stairs not a good option for a room on the 9th level.

everything

nothing

nothing

staff rude and the communication was terrible

Breakfast was excellent

Elevators were very slow

convenient to the location we needed to be.

not that I didn’t like the property, the elevator was not working properly. the staffs did their best to accommodate everyone but it was inconvenient.

location is good , just a walk to the beach

waiting 10 minutes for the lifts , and such a noisy hotel , we don’t sleep for the 3 nights due to noise from other guest 5am in the morning they are still partying.

location was good in terms of spending time on the beach and being able to get to South Point without too much hassle

never have I stayed in a property charging $500 plus a night where the shower is dirty, mould on the grout, stickers telling you how to open the shower door stuck on the glass the wrong way and even the main door to the room needed to be shoved with your body weight to make it open. With a lift not working it can take (which it did on more than one occasion) longer than 10 mins to be able to get in a lift

close to the beach, amazing breakfast included, beautiful property, pleasant staff

elevators were broken multiple times, but not a big deal

The beautiful fixtures and furnishings. The lovely pool. The breakfast and dinner buffets. The smiling staff.

The lack of a third elevator. It was an inconvenience.

Very friendly staff. Great breakfast and great location. Brilliant stay

2 out of 3 elevators didn't work. It was a nightmare to get up to our room. Had to walk the stairs 8 or 9 times.

location good, pool good, great breakfast

first stay floor 7 great, second stay floor 10 avoid at all cost noisy air conditioning units on roof, asked to change room and could only move to another room on floor 10 , watch out for the birds when sitting on the outside patio for breakfast, and only the service elevator working for the duration of our two night stay

Fabulous beachfront hotel. The half board option is great value for money with lots of choice and delicious food. The pool area and beach is also lovely. We really enjoyed our stay.

Beds are a bit too small.