Amazing layout.

Limited menu / food options even in the in house restaurant on site

The design is perfect. Everything is very high quality. The beach was amazing, staff was friendly and the rooms spacious.

There was no indoor gym, which in the heat of summer in Crete wasn’t very comfortable, and there weren’t any machines.

So comfortable and stylish. Loved having our own pavilion with garden area and mini pool. Very spacious, clean and relaxing.

Very beautiful property in chania, lots of greens and flowers, very nice design and minimalistic loved the concrete buildings, rooms are very well designed. Pool is warm and beach is nice and sandy. Good service from beach. Staff is really polite and welcoming check-in service is perfect

beautiful design , spotlessly clean , large comfortable pool area , food options , staff

* Location and Design: Beautiful beach, resort design, and villas. * few staff members were genuinely nice and professional, showing personal effort and a positive experience which is commendable especially Apostelis the luggage handling gentleman.

* Check-in Experience: In hospitality, first impressions either make or break the guest experience, and in this case, it was a significant drawback. Late check-in at 3:00 PM, even though the room was not ready after full payment three weeks prior. We were told by the check-in staff that 3:00 pm is posted on their website, indicating that it’s our problem. Upselling for late checkout and airport transport felt unwelcoming while we waiting for our room to be ready. First impressions are crucial for a 5-star hotel, and that was not present in this experience. * Shuttle Service: Shuttle bus only offered on the 5th day, costing 10 EUR one way without return service. Private taxis are available at the same price. * Airport Transfer: The arranged transportation by the hotel (20-seater van for a family of 4) to the airport cost 70€, while arrival to the hotel cost 30€. Despite a taxi protest that day affecting the cost, the hotel staff failed to inform me about the situation and the price. Instead, they simply stated they ordered a “mini van” for our family, which turned out to be a tour bus. The inconsistency in pricing and communication was concerning, although the driver’s professionalism and friendliness were commendable. * Service Standards: Poor operation management and staff training for a 5-star hotel. Inconsistent service across various areas, including random room cleaning times and inconsistent beach house service. It indicates lack of experience and poor overall operational management. * Dining Experience: Limited food menu with only one vegan restaurant. No raki or treats after meals, unlike other places on the island. The main restaurant is vegetarian only. * Room Quality: Subpar electric and lighting, with issues such as lights going off when using the kettle. Ceiling fan remotes are synchronized with adjacent rooms, causing unexpected activations. * Customer Treatment: Repeated questioning about room numbers, attempts to make guests pay unnecessarily, and re

The design and landscape.. the professional service and smiling faces everywhere, special thanks to Sofia who took our experience to another level by welcoming us with nice cake for my son’s graduation occasion

Limited gulfcars to take you all the way up to the entrance.. need to be fit and athletic to climb the stairs which wasn’t a problem when the sun is down

We loved this holiday / our room was lovely and our kids loved the plunge pool. The food at breakfast and both restaurants for other meals were incredible. The staff were very friendly and accommodating and we really hope we can return!

The hotel was just a bit far (35-40 mins) to walk in the heat with kids into town but taxis were easy to get and cost 10€ each way.