the front desk "free upgrade" our room into basement, I do not know what to say. in order to get to my room, from lobby, I ride first elevator into second floor, walk the long hall way, then ride another elevator down to first floor/ basement.

Beautiful courtyard and pool area. Quiet room and great location.

N/A

the location was fantastic and the rooms were quirky and very comfortable. Pool area was great for central Lisbon and you couldn’t hear any traffic.

The breakfast service was very slow and some of the specialty meals were missing each day which was a little disappointing. Waiting 20mins for a coffee not expected at a 5* hotel.

The hotel is absolutely perfect but the staff is even better. It does not matter where; reception, breakfast, restaurant - friendly, helpful just wonderful

The hotel itself, the location within the city, the beds and the staff!

Rare gem in Lisbon with a beautiful swimming pool and courtyard, currently has only two or three comparables in town. Even in the middle of the craziest summer rush the service carried the typical Portuguese excellence - food as well - swimming pool gets busy but it’s gorgeous nonetheless

The old feel of the build with clean modern design. The service was amazing and we felt really looked after. The drinks and food were very good

Nothing

Central. Nice staff.

The pool area is beautiful and the staff very attentive. The terrace where breakfast is served is also stunning and the breakfast itself was fantastic.

I didn’t think the interior of the rooms were in keeping with the aesthetic of the building. But this was personal preference.

The location was excellent, just a short walk to the shops, restaurants and transport links. The hotel staff were very welcoming and couldn’t do enough for us. The room was very comfortable and was cleaned as often as we wanted. We chose to have breakfast and we were very pleased we did as it was delicious with lots of choice. We highly recommend this hotel, it was everything we wanted and more.

There was graffiti on the walls opposite the entrance to the hotel which detracted a little from the general feel of this wonderful boutique hotel.

Just good and nice. No rocket science. Very quiet rooms, nice interior. Just good hotel. Nothing special.

Good location

This is nothing like a 5* hotel. Had no soap in the room for three days despite multiple requests. WC not flushing properly. Asked for a quiet room and was put 10 metres from the DJ at a baby shower party. There was a noisy wedding on another night and some areas of the hotel were barred to guests. There is no culture of guest service and this cost over 500 Euro per night. We've stayed at much better hotels in Lisbon.

Everything. Great location for all activities.

It was perfect.

Great location and fantastic hotel

It couldn’t be improved as great

Excellent location, very friendly staff. Beautiful pool area

Would have liked a kettle in the room

Pool terrace and breakfast

Dormer rooms

Just an overall beautiful, well maintained hotel

nothing at all to NOT like.

Staff were exceptional and the service was always to a high level. Loved the swimming pool and terrace area. Breakfast was lovely and all were friendly

We purchased a high end room and there were a few small bits of broken fittings and fixtures which you wouldn’t expect from a 5 star hotel. This is me being picky as overall the experience was very good

Location, decor & pool area.

Checked out today. Staff quite abrupt & rude. Bar staff made a mistake and caused me embarrassment in front of other guests.

nice pool, quiet, central

2 deluxe rooms, one was not. small room, small bathroom, not as shown in the pictures

location

bar area a little quiet and v expensive drinks compared to Lisbon generally