Sängarna var sköna. Surya Spa var fantastiskt, underbar behandling. Vacker interiör, vänlig och bemötande proffsig personal,

Opersonligt och stort, besviken på interiören av Kelly Wearstler, trodde den skulle kännas unik och cool, istället opersonlig och kulissig. Lounge miljöerna var smutsiga och nedsuttna, trist vibe. Turistig publik. Riktig dålig service från personal, de kändes stressade och inte närvarande.

The decor and aesthetic.

Check in counter is overly busy and crowded and is often difficult to get assistance. The in room dining + surcharge is excessively overpriced especially in comparison to tier 1 (four seasons, ritz, etc.) 5 star hotels. Finally, there happened to be a wedding on my arrival (which staff failed to mention to me) making it incredibly difficult to get some rest. The lack of insulation was a major issue throughout my stay. Also, very young unprofessional staff, lacks the quality/caliber of a five star hotel.

The design is contemporary and very relaxed. The cocktail bar staff absolutely lovely. The Check In Manager was sensational esp as she had to recover for appalling service

The Check In was totally chaotic - far too many people, far few staff. I was sent to the wrong building, with the wrong keys. The waiting staff, with the exception of the bartenders were absolutely appalling, they could not have given a toss about the guests - on their phones, chatting with each other while people waiting. Not a care in the world. FAR too expensive for such dismissive service.

It’s the work of my favorite designer.The space is comfortable, the details are exquisite and delicate, the material collection is also outstanding effect ,suits the holiday hotel very much

Absolutely beautiful hotel! The decor and all the space are so beautifully designed.

Housekeeping staff entered our room, even though we asked for privacy and when asked about it, the housekeeping manager never got back to us.

Amazing place. People, vibe, design.

Expensive but I’ve booked to go back already b

Staff was great 👍 Lovely decor .

No beach view but otherwise perfect 👌

I always look for a good gym. Proper has a good gym. Great bathroom.

A little far from the beach. Room is a little small.

Amazing hotel Incredibly friendly and helpful staff Amazing food Great rooftop pool and restaurant/bar The spa is second to none

Design

Chic/Design forward - service and hospitality let it down relative to the aesthetic.

It has a good gym compared to other Santa Monica hotels. GREAT rooftop area.

No HBO or Showtime. Not great TV options.

Beautifully decorated interior without gaudy excess. The rooms and showers are very nice. The location offers visitors a chance to see part of Santa Monica during a short 10min walk to the beachfront. The homeless people nearby are harmless.

Some of the rooms require guests to take a long walk to another building that feels adjacent to the main hotel.

amazing design and lovely rooms

staff are rude

Very hip and elegant hotel. Good food and breakfast.

Very much a noisy place. Pool and roof top is corwded as is the Gym. Not a place to find a lot of quiet time.

mind blowing curation of furniture and artefacts decorate the common areas of the property

excellent athomshere, service snd food

none!!