The entire experience was not up to the standards of five stars hotel 1-Elevator was out of service during the entire stay at the hotel we have to use the service elevator which was so dirty 2- Room furniture is to old and carpet is not clean 3- Bed mattress and everything is over used 4- The management didn’t make anything to make up for it or offer anything to improve our experience.

Filtered water available in the halls. Loved the toiletries brand.

Rooms were nice and clean. Staff was very nice.

No fans in the bathroom Elevators are wonky and don’t work exactly as they are supposed to.

best hotel in Santa Monica

the restaurant and its happy hour, coffee shop opens very early.

the room is awful, we were in the pallisades and asked for a quiet room. we might as well been sleeping on the street. the windows sound insulation was practically non existent, I wrote a review on Tripadvisor because I was getting woken up to EVERY rev of EVERY car outside. have you guys not heard of double glazing? no way is that worth 1k a night for no sleep for a family with kids. sofa bed was like sleeping on a rollercoaster. the bath tub was patched up like Frankenstein. the AC made a noise that scared the children in the middle of the night every time it came on. no blackout blinds in living room. how is this hotel advertising as a 5*? living in its previous glory. I’m we travelled both luxury and budget and there are 3* hotels in Europe where I’d get better sleep. quite possibly the worst hotel I’ve stayed at in recent times and certainly with the kids.

Very nice facility

Despite having pre-paid for the room and having a confirmation number, the front desk staff could not find my reservation and did very little to help. They made me wait for several hours, then set me up with a temporary room. While I was out of the room, I was locked out and checked out. Then a new front desk staff told me that my original reservation was a “no show”. I missed an important work meeting while trying to access my room. No apology was provided. I was told to call Booking.com if I needed help.

after spending time in America until we arrived I have to say i found the stay at this hotel less than satisfactory.

Beautiful hotel, wonderful location. The staff were very friendly and the in-room dining experience was exceptional.

The facility was close to shopping and the beach. The facility was clean. The staff was excellent.

The carpet in the hallways needs to be updated. My bathroom tub had a crack in it that seemed to have been attempted to be repaired.

excellent location very clean

a bit pricy for rooms conditions

Location

The cub. It’s noisy, loud , it’s terrible experience

Gorgeous.

The AC wasn’t working well.

great location, excellent staff, beautiful building

facilities didn’t work properly: the only guest elevator was broken the entire week we stayed there, we had to ride a service elevator together with carts of dirty laundry and food deliveries

rooms are clean, nice location, lobby has a bar and coffee shop and brunch spot. pool nice but crowded a d not sunny.

elevators broken for our entire 4 day trip, had to use only 2 ugly smelly freight elevators. housekeeping didn’t come until 4 pm. but worst of all we changed room bc outdoor bar so NOISY and they double billed my chase account and won’t credit me back $6k until 5 business days, literally wiping out my account. they gave me some paltry resort fee credits! DO NOT STAY HERE not as good as years before.

location

zero

Overpriced and out of date. However the staff were nice. We were given an upgrade however the room was so basic I dread to think what the original room would have been like.

So over priced for the standard. A very out of date hotel. The roofs in the restaurant were leaking over our table so we couldn’t have dinner. The elevators were out of service for our entire stay. The rooms were not clean and our bed sheets were ripped. So disappointed.

Facilities and location