a little piece of heaven on earth! loved how happy all of the people working here were - sign of excellent management. nothing was too much trouble. and a great location of course.

nothing.

great location, clean, friendly staff and comfortable room and bed

the hidden extras

mattress very uncomfortable and for what I paid … spend some money on good sleep the resort fee wasn’t explained at check in and that’s starting to irk me about hotels apparently it’s in the fine print in the bookings confirmation - like we all read this stuff - should be bold like the taxes and the cancelation - I think it’s a rip off scheme and hold no value to me hotel is overpriced at all levels

amazing location, fantastic service , great atmosphere

great restaurant and location right on the beach

for the price, I’ve had better stays at a Marriott. The bathroom sink didn’t drain properly. they use one ply right toilet paper (unacceptable for price of stay). The showers are tiny, and the sheets were pretty tight for a Hotel of this caliber. our room was on the street, and was VERY loud at night. we could hear bums yelling at night. also, one night we got home around midnight and when we drove up to valet, there were 5 valet guys at the counter, but not one saw us. The headlights were on, do not sure how they missed us. When we walked up to their station, one guy apologized, but that too is unacceptable. we stayed at the Waldorf in chicago a couple weekends ago, and for half the price, the service was impeccable.

Location at the beach close to the Pear and Santa Monica Downtown. Beautiful architecture, view from rooms, great service and very good food - grilled Halibut at Coast was phenomenal. Large and nice lobby with complimentary morning coffee and tea, nice quiet pool on the 3rd floor with a great view, good service and the bar. very relaxing.

The location was great and the staff exceptional. We also enjoyed a beautiful dinner and drinks on the deck. All was amazing.

nice location

Staff was not helpful fixing a mistake they made regarding a pre order for the room.

Room, location, the lovely main lounge

Only thing to highlight is as a resident no priority given when I and a guest went for brunch at the weekend. To be fair I didn’t try to book but when arrived was told that if free bar stools we could eat at the bar. Not shutters’ fault but a very aggressive man at the bar was protecting certain seats and was quite rude. However the staff were lovely and made the experience amazing.

Location

We tried to extend our stay from 3 - 7 days and the price doubled

Right on the beach with great staff and facilities Made to feel welcome from the minute you arrive

Nothing

location, friendly staff,

for the price, venue feels a bit run down, in need of some love and attention route to my room was convoluted, long, and not befitting a virtual $1,000 per night spend

everything

very good staff, friendly and helpful right from the arrival sought to make my stay enjoyable

Probably like more accuracy and detail on billing - room charges not clear Also more easy access to hotel for upgrades would be good even when booking through third party such as booking.com