Nice hotel. Good location - does the job and was a good price

The lift was painfully annoying. Going to all floors and past the floor you were on. Staff also didn't inform us we needed to swipe the card to access guest floors

Breakfast choice was good and plenty of variety. Everything was clearly labelled.

Had evening meal that was over priced and not the best quality. Also they added a large service charge onto the bill without advising or asking if it was ok to do so. I had this removed when I booked out of the hotel the next day.

Location with car parking

Bit of building work going on in reception however did not effect our stay

Lovely and clean…great location

Nothing I didn’t like

I like the hotel

The smell was disgusting, the service at the bar was really slow, really not good enough for a Hilton

Central to everything and easy to find after travelling up from Hampshire. All the staff were really friendly and very professional. The rooms were very clean,tea/coffee,iron,ironing board and all the toiletries are provided.

Was surprised that there wasn’t a little/mini fridge in room to keep the bottled water/drinks nice and cold.

Location

Smelt like poo

The location, room size was decent.

There is a horrific sewage smell when you enter the hotel they try to cover with a scent. They also never refunded me my £50 room deposit and there wasn’t any reason for them not to. Very disappointing.

Comfortable beds and pillows and location was great

As soon as you entered from street level, there was a strong smell of sewers. Everyone was commenting on it. Lots of work going on in the restaurant and bar area but hadn’t been advised of this in advance. Noisy hotel, could hear everything from corridors and being situated near the lift made it worse. Our bedroom was so hot and nothing to turn it down to cool.

Lots of choice, well presented and clean environment

Location was ideal and the bathroom was very nice, good shower.

Think the kettle may have had some dirt on the inside as the tea in the morning had a strange almost burnt taste to it but that’s all.

Awesome location

Full of drunk people, there was a party in the room next door, prank knocking at our door at 2am, walls are think so if you’re close to elevator, anyone walking past your room will wake you up

Great location, very clean and comfortable bed. Staff were very helpful.

Location, onsite carparking , staff friendly , quick checkin, bed was comfortable, space in the room,

No tea/ coffee facilities in room Work to update hotel ongoing Smell of smoke in our room and on corridor in non smoking room Bathroom smelt of sewerage- drainage problems!

nothing except for its location.

one of the rooms has a broken air condition. when they have been informed about it, they took around two hours to give us another room which is low-grade. literally we spend several hours to sort this out. Even the room we have been transferred to has a bad air conditioner. secondly, they have bad room services. we called to get ice and we have been neglected until we went to get it ourselves. the receptionists are not answering phone calls. to get something, we need to walk from floor 12 to 3 to ask them for what we want. we paid for a 5 star stay but I won’t even give it 3 stars.

Breakfast was excellent

The musty smell in the entry. Is there damp?

Location was fantastic. Room was ok, comfortable bed, shower was great. Clean and friendly staff. Good facilities.

Receptionest wasn't welcoming on arrival, other than that staff was great. room was tired looking eg. Paint peeling from ceiling, mastic was very poorly done. Windows runners was poor along with paint work. Unfortunately we had very noisy neighbours, literally screaming and shouting at one another slamming doors throughout the night. So we didn't get much sleep.

Brand new refurbished bedroom which was lovely and despite other areas of the hotel being refurbished this didn't impact my stay. Staff were friendly and helpful and a great choice at breakfast.

There wasn't a desk in the room which made a little difficult to work

Perfecta ubicación y todo increíble

Nada

Good central location and good breakfast

All of it!

Nothing!

Breakfast had a great selection of choice Reception Staff were polite, really helpful Bar staff were polite, really helpful Restaurant staff were polite, really helpful

The rooms are dated, broken shower screen, plastic skirting kept falling off. The room was dusty & mould in the silicone in the bathroom. The mattress on the bed was like sleeping on concrete! The pillows were too soft. The cot provided for my baby was horrendous, it was a blue flimsy mattress that I wouldn’t out a dog or cat on never mind my child! Dirty Glasses not moved by the cleaner left on the table.

Location was good, hotel was nice and clean

The only issue I would say was the car park, was great that they was one at the property however just abit tight but I understand it’s nothing to could change over night

Location, room

Nothing, perfect for the price

Staff so nice and breakfast perfect

Pillow sorry but awful 🙄

Location and comfort

The drainage in the bathroom seemed a bit slow

Location perfect, stunning restaurant area and fabulous breakfast.

Location was hood

The Service, 3 times we went to the bar and were told to sit down and someone would come to us. No one ever did. Also in the bar area there were no toilet facilities due to maintenance being carried out, we had to go back to our room to use toilet.

Staff and facilities were excellent

Nothing to do with the property, only issue was the on going road works/renovations that are on going around the hotel, this maybe something that could have been advised on the website

Breakfast was great

I was booked into the wrong room and entered when a couple were in bed , late at night and it was totally unacceptable error that the two other guests were naked and must of thought i was some kind of a robber

Bed was comfy.

For what I paid for the room I expected a little more. Room was a fair size although no bath or minifridge in the room which was slightly disappointing. First time in a Hilton hotel and was expecting a bit more glam, although having paid £120.00 not sure if this is the standard entry level Hilton has to offer. The room feels dated compared to other budget hotels that i have stayed in the offer ambient lighting, minifridge etc. i suppose there is an element of paying for the name. Reception staff should inform guests that the lift only works on activation of the card too.

I have stayed here many times with my wife. I explained to a lady on reception that sadly my wife had passed away. She immediately upgraded me to a suite. What a lovely gesture I was really touched. Thanks

Nothing I keep coming back as I like it.