Location, staff and cleanliness

Television did not work and I had kids in the room :(

Location, hotel was clean and staff were nice. Location was fantastic! Close to everything. Good option of a buffet breakfast

Kids were a little disappointed at being on the second floor they were hoping for a higher level.

This facility is needing to be refreshed as the infrastructure like the aircon was 'hit and miss' at best.

Fantastic location. Close to everything. Restaurant around the corner. Central to city, China town, dining precinct. Cannot best location

Amenities empty in bathroom and never replenished despite asking twice and leaving a note for cleaners .

location, spacious room, blackout curtains (we slept SO late and so well one day after a late night because of this)

bathroom could be a bit cleaner, and we didn't have much of a view.

The included breakfast.

The run down room, the hair on the floor and in the bathroom, the mould in the bathroom, the left-over cosmetics from the person before us, popcorn under the table, false eyelashes in the bed.

The location was great, handy to where we needed to go.

Value for money was terrible. We had 2 adults and 2 teenagers in the room, we were supplied with 1 x small cap of milk and 3 x tea bags and 2 x mugs for 2 nights with nothing to wash them. We requested additional milk on the first night and was given 8 more tiny caps of milk, these barley are enough for 1 cup each The next day we left for the Taylor Swift concert around midday, I specifically asked staff at the front desk if we could please have fresh towels and have new mugs and 4 in total (one for each of us) some more tea bags and some milk. When we returned at about 1:30am after the concert there was a pile of wet towels left in the middle of the bathroom by a staff member who had come in the room I’m guessing during the day. There were no additional mugs (the two we had used the night before were still in the sink) there were no more tea bags provided and no more milk. I don’t believe this is too much to ask and not the best way to come home after being out for over 12 hours, retuning to just wanting a shower and a cup of tea. In addition I wish I had read the fine print that parking was not located on site, I have never experienced this before and to be honest would never return for this reason alone. In addition when I checked in, the staff member at the front desk took my number plate and told me there would be no issues and carpark charges would be added to my bill. We didn’t take the car out of the carpark in the two days we were there. When I checked out I was told there was nothing owing and I returned to the carpark, when I went to leave the carpark the exit gate showed I owed $137 (roughly) I tried to call the hotel to let them know, however a nice man in the car park came to see what was happening and kindly helped me. He phoned the hotel and let me know this has not been charged to my bill yet and then requested it was. The overall experience was not great, was over priced (I know it’s Sydney)

jolie chambre, petit déjeuner varié