Staff friendliness was first rate. The free upgrade was also a welcome nice touch. Pricing for the room was very affordable for us and the hotel was in an excellent location.

We had an issue with one lift that a staff member helped us with at the time of the issue.

The location. Helpful and friendly staff

Room service food was not very good.

The room was bigger than expected. That was a bonus

The connecting door to room next door! The worst idea ever if you're not travelling as a family. The noise passes through the door and I could hear the other guests VERY CLEARLY. No privacy whatsoever. Guests should be aware of such rooms at time of booking because I'm sure I'm nit the first or the last commenting on this flaw. Definitely not practical for people seeking rest and quiet. The sauna was out of order. No mention of this on the website which was very disappointing. Was told it was out of order since Covid and that was 2 years ago? False sense of promotion of "available hotel facilities". Disappointing experience and not worth the money I spent.

Big sized room

Nothing

Good location in city. near China town, easy to find everything.

Two small single bed in 2 bed room, if the size of bed could be double will prefect.

We really appreciated unexpectedly receiving a room upgrade on check in! The staff reminded us that we had a buffet breakfast included with our booking and the times this would be served. The breakfast still had a good array of offerings even towards the end of serving, and the food was good. Our room was quiet and spacious, and the beds were very comfortable. We also appreciated being able to store our luggage after we checked out. Location is a comfortable walk from Central Station and it's easy to get to main shopping areas and Circular Quay. We will definitely stay here again!

There were a couple of very minor maintenance items in our room that caught the eye and need attending to.

Location was good and hotel and rooms look clean and well maintained

I felt that the value for money was not great. The room decor is very basis and looks like a 3 start hotel inside the room and in the bathroom. However it was clean.

Great spacious room. Spotless.

The leg fell off my bed but was quickly mended.

helpful friendly staff clean rooms

very clean and good location to suit our stay

Great location! Close to parking, restaurants and the city CBD. Smooth check in and modern style.

Unfortunately, our NON Smoking room smelt of cigarettes.

The location is great.

The room was not clean at all. The bathroom was full of hair and the carpet was dirty.