The location was lovely

The pool and jacuzzi were in need of TLC, general maintenance was poor, spiders webs all over the place, for example. Generally left us with the feeling that it needs some money invested, and its best days were in the past. Staff friendly enough, and room was clean.

Location on lake front is great

full of spider webs, mold and not clean

Propreté douteuse, personnel peu accueillant

Room was comfortable. Limited food in the restaurant. Not good if you’re a vegetarian but had the pork loin and it was good.

Location to town is poor (too far out without a car). Room had numerous bed insects on walls and ceiling. Sink didn’t have a plug. Shower ran dangerously hot whilst in it nearly scalding me. Hotel is tired but the staff try very hard and couldn’t fault them.

Very nice lake-side location just a short distance away from popular Rotorua attractions.

NA

Best water pressure in shower ever. Nice views of the lake.

Outdated, dirty, shabby, used rooms ! Glad we only stayed one night. Made no use of pool or hot tub ....

Attractive room and comfortable. Good location by the lake. Nice spa. Warm greeting from reception. Appreciate the use of a washing machine and dryer. Relaxing furniture by the pool and outside the rooms. Staff friendly particularly the young lady we registered with.

We were misled regarding use of the washing machine by 2 staff. We were told we could use it between 8am and 9 am. However another guest alerted us that he had put his name on a roster booking the washing machine at 8am. That was after I commenced use of the washing machine. The pool looked as if it has seen better days.

La ubicación frente al lago

Se promocionan como spa, lo que en realidad es una piscina minúscula poco cuidado, dos saunas y dos jacuzzis que no se podían usar. El jacuzzi de la habitación tampoco funcionaba bien. En cuanto a la atención una sola persona atendiendo la recepción, el restaurante y alguna que otra tarea más. La atención en la cena fue un desastre. Una hora para que nos trajeran la cena después de varias reclamaciones y no trajeron lo que habíamos pedido… Muy mejorable. Se salva por las vistas y por la habitación.