Locality and staff.

Being kept awake Saturday night, by night club on top of the Taj hotel, until 4am. This was a real shame as it spoilt the stay for us.

Rooms were well maintained and is in the Prime location and easily accessible to other places

The breakfast rates can be reviewed and be made available at a lower cost

Service

Outdated TV

Friendly staff Nice breakfast Good location

Tiny bathrooms

Dirty outdoors- vomit on floor when I stepped out for morning stroll. Loud music with a loud group very inebirated smoking n checking butts around you n drinking openly as well- The whole place made me feel very unsafe. The lift doorman winked at me to rush back to the safety of my room! Frightening experience-

Wagh room not good

breakfast was delicious and variety. Especially nice ambient rooms were cozy and beautiful.

The bathrooms were too tiny and had to cramp in for XL size people

We are regulars at this place. This time was staying there for my sons birthday. I told that to the check in manager and he said he would do his best. We were tired after a long journey. He allocated two rooms , which needs a lot of modernisation and they were quite dirty. Upon discussion, he agreed to change it another room that was also quite dirty, with a sofa with stain marks, old tactic, room required a lot of modernisation. Another manager promised on the following day, upgrade to different room with payment . I happily accepted as at-least one day a pleasant stay at a clean room before going to temples. On that day, when requested to change to different room. The manager on that day told us, giving an excuse that room is not available. Further on checking in , ordered a chocolate fudge cake, asking it to be delivered at 8 am. That never got delivered, and a vanilla cream cake was sent. Changing rooms multiple times is time consuming and tiring , particularly when on a packed schedule. One staff in particular, Sristhi took a lot of time and effort to make things better. Our sincere gratitude for her. I suggest that some staff require retraining on communication skills, and listening. Further rooms require modernisation and better cleaning.

Rooms not clean, need a lot of modernisation Some staff do not listen

Richa was fast with check out . Good

Breakfast was amazing, location is wonderful

24 hrs check out would be great

Looks were as nice as they should be

Food needs much improvement ,welcome drink was really a strange taste.In general missed the taj hospitality style.

Like the room lights very bright.. so many times we ask for ice cube they still bring for us almost 7 bowls thank you so much will come again...

Ntg everything was good

The service has improved so much. I would like to appreciate that. House keeping and room service both were very good. And would like to appreciate shristi at the reception who did my check out.

Room, bathroom, table,bed, breakfast

No

We were traveling with a toddler(2yr old) who had his own demands, but the Taj F&B guys had us covered every time we wanted Milk or anything for our boy. The people at the reception specially Ms Sristhi was very welcoming, courteous and helpful with getting us comfortable and good room , giving us housekeeping services at wee hours of the night and arranging me a medicine for my allergy on the day of my arrival. 10/10 The gatekeepers like Mukesh, Pandey always smiled and received us with a warm smile and helped us with our bags and spoke to the car drivers whenever needed to clarify about the location. 10/10

The deck around the swimming pool needs renovation as the rooftop area with the swimming pool is good to spend some time with your loved ones

Staff were excellent. Ms Sapra at reception completed check in process in a timely manner as I was in a rush. She also helped me find my missing stuff.

Bed sheets and towels a bit old. Mosquitoes in the lobby.

its good hotel , the location is very good , i felt rooms are smaller , toilets are tiny , open deck where pool is located need refurbishment ( looks too simple ) , the food you can say ok , the team is very good very helpful

bathrooms are too tiny

location, gym and pool, rooms are well appointed

nothing specific