The caring character of the staff and manager. The food catered for my lactose free, Gluten free and diabetic needs. It was in good reach of city centre of Innsbruck.

The food was excellent but the cost was a little more expensive than what I was expecting.

Quiet and traditional (but nice traditional, not old and ugly) stay just outside of Innsbruck. The staff is extremely kind , the place is super clean. there are no cars driving around and there is no noise . you can reach Innsbruck easily with public transport , the stop is only a short walk from the hotel. the village is very cute and lies at the feet of one of the mountains. you can walk to the bergbahn that brings to the muterrer alm. we had our dog with us and she also loved it. dogs pay 10 euros per day . breakfast is nice

nothing

Staff was incredibly friendly. The lady that welcome us was super kind! We arrived quite late and nevertheless we were provided dinner and also manage to use the amazing swimming pool in the wellness area! Breakfast was also very good and with a lot of variety. Perfectly located at only 3 minutes de-tour from the highway. We spent one night on our way and for sure will go back again on next travelling.

Room was small but functional. I have no complains, just a suggestion to get bigger pillows.

The staff was, is amazing! So gentle, caring and friendly, helpful and sweet. The shower in my bathroom, amazing, and very clean. 2 options of showering, perfect. Treatment of sauna and such a big indoor swimming pool. Definitely a recomandation! Also what I found really nice, besides the good red wines, combined with freshly made kaisersmarren (try this please!), there were gluten free options like good gf bread at breakfast. Some more vegan spreads would be nice the next time. I would definitely come back to Mutters, just for this hotel and Axamer Lixum ski and snowboard mountains nearby ^^ That's also a beautiful (bus)ride. Muttersalm berghbahen is also very nearby (10 minutes ride) but can be icey during the day. Axamer and Seefeld tend to have to most sun during the day. Enjoy!

I found the choice of lighting in my room to bright, definitely in the bathroom and in the bedroom. So more romantic or warmer colour light would be nice.

The staff were friendly and responsive; the booking and departing administration was smooth; the restaurant was excellent (we ate a la carte) and offered a good breakfast; the wellness pool and sauna were well kept facilities; the hotel was just a short drive from three local ski resorts and there was a regular, modern tram connection to Innsbruck.

The restaurant was too hot and we would have liked the Wi-Fi to be stronger in our room.

Lovely hotel with friendly and helpful staff. The room was clean with a nice view towards the mountains. The breakfast had a good selection and the one evening meal we booked as extra, was very nice. The hotel was a 5-minute walk from the Tram connection into Innsbruck which was really convenient and free, as we were staying at the hotel :)

The (partially obscured) glass door to the bathroom was strange but perhaps usual for Austria, though not seen at other hotels that we stayed in on this trip.

the bed mattress could be better ( not that soft)

the rest is just perfect

The room was fab, the breakfast was great, and the staff couldn't have been friendlier! And the location is hard to beat. Mutters is a very cute town, and you can walk to lots of hiking trails. I also appreciated being able to eat outside. We're still very cautious, so this meant we could have dinner and breakfast at the hotel. If you're looking for the romanticized Alpine ideal, this is it!

Nice hotel in traditional Tyrolean style. It was clean and tidy, the rooms were spacious and the breakfast was fine. We ate dinner in the hotel restaurant, the selection was also fine and the prices were absolutely reasonable. All the staff were sweet and friendly and extremely serviceminded. The hotel is located in scenic surroundings with walking and cycling routes just outside, and at the same time close to the motorway.

Unbeatable location: you stay in a pleasant quiet village at 820 meters and get the city center in few minutes thanks to the fascinating STB banhof. Uncommon friendlyness and courtesy. Spotless cleanness. Warm ambience.. exellent wifi. Wide car parking.

A couple of comfortable arm chairs substituting the "third" sofa bed would improve greatly the comfort of the room

The breakfast was simple but very tasty. The room was amazing, clean, spacious, Bathroom very clean and a nice little terrace was also available. The location is amazing, on top of Innsbruck. The food from the restaurant was really really good and the Wine they served amazing.

Very nice sunny room with huge balcony around. Perfect breakfest and comfortable parking.

Very pleasant hotel, and amazing stuff. They were very kind to open restaurant a bit earlier for us when we missed out lunch and everything in the village was closed on Sunday. Thank you very much, we really appreciate I!. Sauna is of decent size (I guess up to 8 people would fit) and has a nice tea room. Tram stop is in 3m walking (shortest path is not on Google Maps), but tram goes once in 30m.

Be careful when ordering Punch in the restaurant - different stuff makes it differently. Result may wary from soft Gluehwein-like drink, to hardcore pure liquor.

The location was perfect. The local train stop that had the train go down into town was around a 5-8 minute walk. It's a very quiet area. They have a restaurant within the hotel and a small pool if you want to go swimming. They also have a sauna. The room had a nice balcony area. The staff was super friendly and helpful.