The location.

Very poor cleanliness. I had to change rooms as soon as I arrived, because there was hair all over the floor and on the furniture. Then they moved me to another room which had a leaking shower, hair in the shower stall, residue soap on the soap dish, a bed that was sunken in on the side nearest the night stand and housekeeping failed to get all of the garbage out of the garbage can when they came into the room to clean it. at that point, I would have switched hotels, but the nightly rate for a lot of the rooms in the same area had increased and it would have cut my budget for excursions.

The staff was amazing, the hotel was clean and the location was great. A lot of nice places within walking distance. They also provided transportation to the beach.

Nothing negative to say.

To expensive for the a very small room

I am looking for an attorney who can assist me with filing a lawsuit against Doubletree by Hilton Hotels (San Juan, Puerto Rico). My husband and I recently returned back from our vacation in Puerto Rico on Sunday, Aug 13th. I paid in advance through Booking.com for our stay there from Aug 7-13th. When my husband and I arrived at the hotel, we went out for the night to go to some local bars walking distance from the hotel. When we returned, we had both been drinking and return to our room. Because I was a bit more intoxicated, I stayed in bed for the night and my husband went downstairs to the lobby area. Approximately 1:30am, my husband came in the room stating that I should get up and get dress, we were being asked to vacate the premises. Because I was still inebriated, I was struggling to get my clothes on when two officers appeared in our room to escort us off the property. I asked what was going on and why did we have to leave, then this hotel staff started saying that she could not get into the details and that we have to leave immediately. They persisted to exit us out the hotel in the middle of the night in a foreign country with no place to go.

The pool

Location was convenient to restaurants shops and a service to beach club

clean, location and staff

beautiful

Excellent

We didn't eat at the hotel. They need to reward employees for the Amazing customer service.

All was wonderful.

I did not get offered the famous doubletree cookie at all during my stay.

Our room had a walk out balcony to the pool area. it was very nice

the food was nasty

the people

Good position neara 24 hour supermarket for me to buy supply. Traffic is very convenient. The staff are very nice and friendly.

Actually nothing I dislike.