The hotel is beautiful and comfortable, and the staff are extremely courteous, efficient and yet endearingly discreet. The restaurant serves dishes of the highest quality. I'm very impressed. This is my third stay (after Lisbon and Porto) in a hotel belonging to the Intercontinental chain. This stay was just as wonderful. Thank you and I heartily recommend

everything

The staff were friendly and welcoming

The hotel is old but everything worked perfectly fine no issues

Breakfast was vey good as usual. For us a good location but if you wanted the city centre it was a km away.

For us nothing

Superb

A light in the wardrobe

Great hotel

staff, location, facilities

nothing

breakfast

furniture to much old

All the staff was excellent.

The room was sub par. Desk blocking closet door. Bathroom has 2 sinks. One is virtually unusable. Why would you do that. Shower doesnt drain. The saunas in your spa weren't turned on. Do people notmally go and wait an hour for it to heat up?

location

tried to shake us down to pay an upgrade fee for a king room we already paid for. not cool

situation, quality and service

nothing

Great facilities and staff in bar.

Whilst the service and staff was exceptional, I found the restaurant greeter at breakfasts to be extremely rude and unhelpful.

Very big rooms, clean bathrooms, rich breakfast. Even the design is not so modern, the hotel has its own charm. Really good position, 15 min walking till Plaza de Cibeles. Has its own parking.

The parking, even is under the hotel, it is not connected with the hotel. Anyway, it is 2 min til inside the hotel.

A pleasant stay ,relaxing hotel after a busy business day