The chef at breakfast was fantastic and actually tried to find me grapefruit when I was wandering around the crazily busy Sunday breakie time. It is very very close to the Aquarium. =]

The rooms felt dated, a bit tired, and poor value, and for some reason the room was very expensive the night I booked for what I actually got (30 Aug) to stay. Overall, after having stayed at the Grand Intercontinental down the street a week earlier (which is much much better) and staying here, I was pretty meh on the property overall.

Everything

Nothing

The hotel's location is ideal, with public transportation conveniently located right next to it. The breakfast is exceptional, and all the staff members, without exception, are incredibly courteous and helpful. In a single word, it's a flawless hotel.

Good location, shopping mall and metro exit at downstairs. Staff are very beautiful and friendly.

Wish Room could be bigger

Clean and nearby big mall

Booking have me a discounted rate and then charged me full rate

the breakfast is awesome, the menu is various and the way they cook the meat is perfect.

The type of fruits is limited and same everyday

Generally clean, location

Busy convention hotel with large, highly trafficked loud lobby. Not a luxury hotel. Rooms are outfitted (towels, linens, accouterments) in a standard convention hotel manner.

Location is great.

Old n outdated . Air con is noisy. Minimal sound proof. Can hear neighbours or people talking outside room

Room was incredibly spacious for the price. Very quiet, and comfortable. Tons of facilities. The sauna was extremely clean and very accommodating for a hotel sauna. Breakfast was excellent. Staff was professional, friendly, and helpful. Few Five-Star hotels are worth the price, but this one is.

There isn't anything remotely serious to complain about. I guess the carpet in the room was a tad worn out and could stand to be replaced soon. Only one nightstand had a USB charging port. If you want me to be REALLY picky, I suppose it was mildly annoying that I couldn't have the espresso machine and kettle plugged in at the same time—needless to say it was not exactly a big deal.

Location is superb. Breakfast is good too. My second time staying there.

The rooms are really dusty. If you have dust allergies, it will be hard to stay at this hotel. The only thing is room's dust, I think it's because the building is old.

The location as an anchor hotel for Starfield Mall was amazing

First time traveler from USA traveling as family of 7. Had to rely on email with the hotel who ensures us that 2 rooms with extra beds were enough for our party. Upon check in after a long day of travel, we were told we needed an extra room for an additional expense that blew our budget. No upgrade offer or even an apology even. The hotel itself is very dated. The rooms are tight with green carpet that look like astroturf. Bathroom tiles moldy and cracked.

Great location. Connects you to everything. Lots to do and eat.

breakfast, location

the size of room is quite spacious.

the basin water tap in the bathroom. I think the hotel should upgrade to those type which most hotel use instead of having to use 2 water tap to turn on hot and cold water.

This hotel is conveniently located in Ceox Center, offering easy access to various malls in the area. Additionally, the presence of the historic Bongeunsa temple right across the street adds a unique charm to the surroundings. The hotel staff went above and beyond to provide exceptional service, demonstrating remarkable courtesy, helpfulness, and politeness throughout our stay. They were incredibly accommodating, readily fulfilling our requests. Overall, our experience at this hotel was truly fantastic, and we wholeheartedly recommend it to others.

exceeded my expectations. the room was spacious and clean. staff went above and beyond for their guests. underground shopping.

none

Location service

As I m IHG membership I could not have any addition benefits no points .. igh club after noon tea ...

Really great staff - helped us with our luggage and with ordering a big enough taxi for our luggage to the airport. Spacious room with everything you would really need in it.

The walls were quite thin - woke up at 4am by a conversation in the room next door which I could hear quite clearly. The desk jutting out in the middle of the room was a bit awkward but not the end of the world.

Super location (with the mall so close it was especially great during bad weather conditions, as there are many possibilities to eat there and shop), very comfortable beds, helpful staff and great to have the option to work out, have a swim in the pool or enjoy a massage in the spa.

Note that the usage of the pool had a one-time 5000 kwon fee, which was not clear. Totally worth the cost, but would have been good to know.