good location

the hotel charged the amount more that it was on booking.com

service great bathroom so comfortable

Champagne not fresh

Traditional Hotellerie at it’s best!

Excellent on everything.

They held a Thanksgiving dinner at the open dining room and the animator lady for Bingo game was just horribly loud. Her ear-splitting screams roared throughout the ground floor of the hotel.

the historical building is exquisite! wonderful style and excellent service.

With the current covid 19 situation in China making the locals hostile towards foreigners, the stuff at the hotel were amazing throughout and the room was very beautiful.

the carpets were a little dirty.

The breakfast was amazing. The staff was friendly and welcoming. When I had an issue with my coffee maker, they quickly replaced it. The room and the bed were very comfortable. I would recommend the hotel to others.

I thought all of it was excellent. Opening hours for bars and restaurants should be posted where it is easier to find.

The hotel is in great location and it certainly pays to get a room with the view, as it is fantastic. The staff are very friendly and incredibly helpful. Our room was beautiful and comfortable. The bed is soft and nice too.

They totally messed up and spilled my breakfast platter on me, Leaving glasses on the ground... very dangerous hotel to stay in

The TV wasn’t good The last four or five channels are exactly the same but with different name which is annoying

The architectural significance and historical importance of the hotel made this a unique venue. The professionalism of the staff was exceptional and breakfast was a delight.

It would be hard to find anything to improve

In my experience rarely does a 5 Star hotel exceed expectations. The Waldorf is truly an exceptional hotel and manages to deliver an experience that matches its renowned history. The panoramic river views are second to none, service and food are outstanding and the staff go the extra mile. When we return to Shanghai we will not consider any other hotel.

I really cannot find areas to improve but perhaps drinks in the bar are somewhat overpriced.

Home of luxury and comfort, big airy and light room, appliances great same as furnishing. Mattress is a dream. No need to go out for food and drink. Everything is great and reasonably priced comparing to the similar quality restaurants in Shanghai. Eggs Royale for breakfast was the final touch to complete satisfaction

Nothing

We paid for an Upgrade to a suite at 2300 RMB extra per night. Room on top floor great view, was it worth it, probably not. Suite should include club facilities in my opinion. Cost 11700 RMB for two nights including Breakfast, that's more than 500 GBP a night.

Breakfast to me was poor, juices watered for sure, speciality options not pleasant, Coffe is basic unless you order Latte/American etc. I wold rate breakfast as poor!

I loved the rooms and the lobby area.

The pool was small. Not much can be done about that.