Breakfast and kitchen staff was excellent. Location was excellent. Rooms beautiful, very clean and super comfortable.

Receptionist could be a bit more friendly.

Good location. Cute Bed & Breakfast. Located of safe street.

The staff was really rude. Gave us only one key so I got locked out in the middle of the night at one point. The receptionist tried to blackmail us and made up a bunch of fines and insisted that we needed to pay these fines in cash. We really did not like our stay here and we even left one night early and checked into another hotel instead.

The staff and location were perfect

Too short stay

Lovely spot in Stellenbosch, with tons of charm and historical character. The best of both worlds, lovely amenities and rooms within walking distance of the shops and downtown sights.

great welcome. beautifully furnished. super location. great safe parking

nothing to dislike

great location. friendly staff

nothing

Excelsior is a beautiful traditional house sitting at the heart of a lovely wine estate. The level of service from the Excelsior team is exceptional. Kirsten and Michelle are so helpful and James is just brilliant. Breakfast by the pool is a perfect start to the day and we enjoyed great dinners each evening.

Nothing.

Lovely small hotel in the centre of Stellenbosh. Well run .

Didn’t realise that on a Sunday afternoon that there wasn’t any staff around.

Facilities. All clean and location with car parking very good for visiting Stellenbosch and getting in and out of town.

Nothing.

What a magical pocket of Stellebosch. Behind the door of Hook Manor, we felt like we were in a little oasis of comfort and frendliness. Ilse and her wonderful colleagues took exceptional care of us. The room is spacious and comfortable, the breakfast is exceptional, the location in Stellenbosch is close to restaurants and bars, and the parking makes it ideal for visiting vineyards. It is clear that the owner and the staff have taken special cate to showcase the historical uniqueness of this beautiful property. We certainly will be back to these great hosts.

The location is exactly where we wanted to be in the heart of the town, there was also parking which is a bonus especially in that part of town. The room was spacious, clean and provided us with everything we needed. Overall a great place to stay and would definitely go back.

The load shedding is an issue, no lights in the bathroom during load shedding and in mid summer you need a rechargeable fan or an Aircon.

A beautiful property in a wonderful town. Room attractively furnished, spotlessly clean and all members of staff friendly and very welcoming. Quickly resolved an issue for me in arranging an emergency dental appointment.

There wasn’t anything

Very friendly manageress!

location

owner unkind to stag

Crystals breakfast was phenomenal, location was great, room was well equipped.

Plug under TV didn’t work, not a big issue as we just used another plug for the kettle.

The location of the hotel is nice and central. Closeby are many restaurants and cafes. We loved the Cape Dutch style of the hotel and interior. The breakfast was fresh and the service good.

-

central, lovely room, great staff

nothing

The admosfear … tranquillity

Nothing

Excellent central location Comfortable bed Decor of bedroom was in keeping with the style of the manor Staff at breakfast were warm and friendly. The cooked breakfast was tasty (great omelette and eggs).

*Host was quick to lecture us about using the air con the second we arrived and made it very clear (several times) she would prefer it wasn't used as it is too expensive to run- despite the fact it was around 38 degrees outside and the room had little natural air flow. I would also say that given the relatively high price point of the hotel, pressuring guests to not use basic facilities is unreasonable. *Bathroom was dated (tiles were particularly shabby) with generic, low quality toiletries. Shower head was not adjustable and the water pressure was unpleasantly hard. *No free water in the room (you had the option of buying from the mini bar). I would expect complimentary water at a hotel that markets itself as 5* *Hot breakfast options were good but the continental side was a bit bizarre- cartons of cheap juice and pre-prepared fruit bowls set up on the table in advance of you arriving for breakfast.

This property was situated on a quiet street in close proximity to shops and restaurants. An immaculately kept property with excellent caring staff.

The plumbing was noisy at times and the TV channels were poor and difficult to select. we would have preferred Internet based entertainment.