Good service

I can’t watch the tv properly because the tv can’t turn around

Very clean and the staff is very friendly

Location

Awesome bathtub which is considerate for seniors. It has things to grab and hold at right places when you get in and out of the bathtub. My mom in her 70's is totally satisfied with it. Breakfast was excellent with delicious and creative dishes.

The location of the window knobs is way too high near the ceiling. To open the large windows, you need to go up to the bed or the sofa and stretch your arms high to pull the window knobs hard. I don't think it's a bit dangerous and obviously not elderly-friendly.

Beautiful, well located, clean

Would like a later check out, lower price,

very grand lobby with a nice domed ceiling

bed was a bit spongy, had to pay for room in advance before getting keys- okay but just diffeeent

The hotel is abit old.

location

hard beds

The room was very big for Japan standards since we requested 3 single beds. The bathroom was very big with separate bath/shower area. The water pressure was AMAZING! Room was very new and clean. The location was good, about 8 mins walk from Hakata station and it was very close to restaurants/convenience store. Lobby was impressive and check-in/out was very smooth. They also have free water refill in the gym area and free umbrellas to borrow.

There was no view from our room - we looked into the office building next store. We also only had 1 chair in the room for 3 people. Free toiletries were limited, e.g. I didn't see a shower cap. Bath towels are exceptionally small - it was 1/2 the width of a normal bath towel. Not sure if we chose eco-cleaning option but they didn't make our beds daily. It was quite a fair walk from the elevator to our room.

Breakfast is great.

nothing

The location is less than 10 minutes walk to the Hakata station and there are many convenience stores on the way. Also there are a lot of restaurants around. The hotel is close to the Fukuoka Airport, it costs just around Yen1200 to the International airport by taxi. The staff crews are quite nice and willing to help. The circular shape of the hotel is quite outstanding and the very high ceiling of the lobby is very impressive.

The area in front of the hotel is quite dark at night time. It is dim in the entrance area of the room and there is not enough places for you to open even 2 medium suitcases at the same time, unless you put in on your bed or ground. There is no closet in the room for you to hang your clothes, you can just hang everything on the wall . My room was next to the supply room so it was a bit noisy sometimes.

room is really big

1/seems understaffed: no staff at reception during non peak hour room cleaning service is not consistent very noisy early in the morning 2/difficult to understand there’s no cabinet no drawer but just 4 hanger

Good location, comfy room, nice breakfast

Parking is limited, bed is small

good and interesting building. good lobby and great services. big room size

no view from the room

Beautiful hotel with novel designs, very spacious by Japanese standards and handy location for train and airport.

The designs looked great but made some things practically challenging. My mum and I didn’t realise the phone on charge near the door was the room phone because we were not told about it and we each thought the other head out their own phone on charge. When I picked it up it had an error message rather than the hotel Home Screen. Also because everything was dark I didn’t realise there was a PowerPoint on the table next to the bed until the next morning - I charged my phone at the end of the bed. There didn’t seem to be anywhere in the room to plug in the kettle and coffee machine? Plugged them in in the bathroom.

good location close to Hakata station but not very busy. we ask them to keep bike cases for us amd they took care of it very well. we forgot something and they keep it for us to pick up. the room was bigger than others.

more spaces compared with other hotels in Japan Quiet and away from hustle roads

10 min walking distance from Hakata station.

proximity to Hakata station

Wonderful breakfast and very nice staff. Customer service was beyond the expectations. 12 out of 10!!!!