waiter

The room is unhygienic, the floor is dusty, the towels are old

Nothing

The place was falling apart, the room had stains all up the walls, the corridors were dark and filthy, the ‘roof’ terrace and all other facilities were disgusting and looked derelict. The pictures do not match the experience at all.

Close to the center, nice people, clean rooms and bath

The room is very nice,staff very friendly,

For the restaurant only have noodles didn't have rice, jacuzzi tub control water is very difficult, don't know how to get hot or cool water, need to improve

It's a cool hotel, the room is clean and feels pretty corporate. They provided gowns and free water , the sauna is a very nice feature that made the hotel worthwhile for me and it was free to use for guests which was my favourite thing

I found the policies and staff a bit inflexible for a boutique hotel.i accidentally booked for 3 nights instead of two, and tried the whole day to correct on the bookings app, when they didn't work I assumed it would be problem when I arrived. Pay for 2 nights upfront and then cancel the third. They weren't having any of it , completely unhelpful , no solutions offered , just told they couldnt cancel the last night and would be charged In full. The onsen , splash pool next to sauna is empty, and hasn't been used for months but this is not displayed on their website. So you book for the spa and then told sorry spa is out of order due to covid which is a bit old now innit ? Luckily sauna was on. Location wise it's very central sure , but the neighborhood aint pretty . Anyway a short tuktik you're at the Mekong river so it's not a bad location but overall without the spa in full working order I wouldn't pay the money again

Fantastic restaurant

Smell of the room. The room view

Good location, comfortable room and helpful staff

The toilet functioned as it was meant to

Every thing in room was broken. Spa jets were missing,took 4 hours to fill spa the it just drained all the water so couldn't even have a bath. Shower kept falling of the wall. Balcony door hard to lock. No safety deposit box. Cook top was oily and smelt disgusting. Room was incredibly noisy.

Good value for money, comfortable bed, and helpful staff. Good for somewhere to shower and sleep.

Decor is looking a little tired, time for an update. Rooms to the front of the hotel are a bit noisy (street noise).

Restaurant food was good, location was good, staff were fantastic friendly and helpful.

Rooms were not clean, one room water leak from top floor one whole night. Was not clean to it rating, there were stains on the walls, dirty wall by rubbish bin from previous guests that were not clean.

Decorations

No

Reception always very helpful with good English

Nothing

Everything

Close to bars, and restaurants.

nothing. it’s central, but there are so many other hotels around here there is no conceivable reason to stay here

the room was very dirty and poorly maintained. I went to move my shoes and there were tens of baby cockroaches crawling around. i moved the dresser to get rid of them, and many more appeared.