beautiful scenery, kind and accommodating staff and an overall relaxing environment!

I have traveled quite a bit and this is the nicest hotel I’ve stayed thus far in terms of facilities and staff attentiveness.

The grounds are absolutely stunning. We loved the attention to the design of the resort & thought the landscaping and room designs were beautifully done. The view is amazing. It’s a special place.

We weren’t aware that the “junior suites” were in a sepárate building/area of the resort when we booked. Ours did not have a balcony or a view (as was advertised) which was a let down. The upper two did, so I am surprised ours cost the same. Additionally, any noise from the two upstairs suites echoed in our room (footsteps, talking, etc.) which was really disappointing for a “relaxing” hotel. The staircase up to those suites was right outside our window and very loud. We were never offered a tour of the property when we arrived and felt like second-class citizens during our stay since we weren’t in the main house. It was difficult to book dining space for meals, and we had a few communication issues with the management. The spa services were well worth it, and one of the male waiters was always great to us (I wish we recalled his name). The $140 horseback ride per person was a let down, as it’s through a busy town, on cobblestone roads and they offer no helmet. We loved our guide, Chai, but had to end the ride early for safety concerns but still were charged full price (the hotel first left this off the invoice and then called us after we already left the property to then ask for payment over the phone…) There are no AC or fans in the rooms, and they get very stuffy/hot. We only had a very small window we could open in the junior suite to try to get fresh air in.

The property is amazing. Every place is confortable and relaxing. The view is incredible, you can see all the time the lake. All the staff is really kind and they were always waiting to serve us. We have a funny days and we can relax.

All was perfect.

The place is beautiful, quiet, very relaxed, nice food, lovely views and the most friendly staff. Felt like home, they managed to stay on top of all of our requests and more. Would definitely come back! Loved it

Awesome location. Beautiful place.