La chambre moderne en rdc proche d'une grande terrasse , le personnel accueillant

The location of the hotel is great - a very small walk into Baveno. The aircon was effective given that it was restricted to 22 degrees. The bed was comfortable. The rooftop bar is lovely and the staff member working there was friendly. CONTINUED FROM WHAT I DIDN'T LIKE: The wi-fi is virtually unusable it’s so slow and patchy. The tea and coffee making facility was very basic and the instant coffee sachets (you get 2 in a suite for 4) were not replenished. Cups weren’t washed. Fluff and dust on the shelves. And finally - the absolutely horrendous noise at breakfast because the plastic chairs that are on the plastic floor make a terrible noise when they are dragged in and out. And because it’s a buffet breakfast, people are up down, up down. Breakfast room is small and stuffy too so breakfast was a “get in and get out as quickly as possible” situation. I am not a picky customer. I am not used to expensive hotels. And I’ll forgive certain things. But so much about this hotel is grating that altogether it’s just not acceptable.

This hotel looks lovely and stylish but scratch the surface and there are numerous problems and issues with it. We are a family of 3 who do 2 or 3 week driving trips round Europe. Therefore we have quite a lot of luggage and a travel fridge with drinks and some food for me who is allergic to certain foods. On getting into our room, we see that there is a huge list of Forbidden things listed. Forbidden to plug in your own appliances. So I can’t plug the fridge in. Forbidden to use the in room fridge. This is an Apart-Hotel so our expectation is that the room is set up so we can eat and cook in there if needed. You can’t. The “kitchen” is locked and is an extra £20 a day. £35 charge to clean if you eat in your room. On checking, that is mentioned on Booking.com but we missed the small print. We booked specifically because it advertised a washing machine. On using the machine we found it was broken. We asked 2 staff members to help. Nothing came of it. The - I presume manager - was then cross because she said we needed to ask to use the machine despite the obvious signs to the laundry for guests ( and we had asked). At check out we found out we’d been charged €30 to use a broken washing machine once. That’s absurd. We complained and were refunded. There are only 8 hangers in the wardrobe for a “suite” for 4 people. There are no drawers. No space or storage in bedside table. There is virtually nowhere to hang anything to dry like towels or beach towels. It is Forbidden to dry towels on the balcony. The shower is a “rain shower” with a huge ceiling shower. Looks great. Doesn’t work very well - the water is too spread out. The shower tray is so shallow that the water spills over the edge on to the floor. There’s a strict time limit to check in otherwise you get charged. The parking is expensive - see above in the good points for the rest of my bad points, as there's not enough space to type!

Location was amazing, staff were wonderful and rooftop bar was the best!

Ideal location and view! Pretty spacious room. Well equipped kitchen. Very hospitable personnel. Parking inside the building.

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Everything! The room, the staff, the location, the rooftop, was just perfect!

Nothing

Close to ferry, train station and town center. Very clean, spacious rooms and balconies. Good breakfast too.

Nothing really

Large, new and fully equiped rooms, with beautifull view, very comfi and large beds. Good and tasty breakfast. The location is just near the lake and near the boats station. The service is exceptional!!! Everything was first class! The management of hotel is exceptional, helpfull, take a care about all you need and can think about.

Location, friendly staff