Location, clean rooms and friendly staff

Not getting a room with a view of Maxwell Hill

Bathroom so clean

first we arrived until check out.. staff very friendly and appraochable, nice view, comfortable.

The chiller and freezer bit dust and no clean, the safety box not working.

Location

The pillows weren't comfortable at all

Rooms were good and clean, nice bathroom. Location is vey strategic. Few minutes walking to many places. It is attached to a mall so very convenient.

Restaurant menu options could be better. Very less vegetarian option.

Great position. Close to the park. Staff very helpful and friendly. Breakfast excellent. There is an entry into the mall from the hotel. Great view from the room. Pool was a good size . would definitely stay again. very modern.

Reception area very very cool . Could't really sit around there too long. But that is my personal preference.

Room was clean, top furnishings, good view and centrally located in the town. Walking distance to the famous Taiping Gardens, the Museum, The Zoo, Best of all, the Food Halls and shops were just "across the road" . Fantastic place to sample local foods and to do some shopping. Novotel has its own Shopping Mall which is so convenient for us. The staff at the reception and concierge were very friendly and helpful. Congratulations to the team. We also stayed at the Novotel, Singapore. Similar top service. Congratulations. Merci beaucoup .

I cannot think of any.

Clean and cosy

Yes my kids very happy

The shower gel smells good. The water pressure is also good. I have a nice view from my room.

1. Buffet breakfast - must have butter (small pack branded butter), not a tub of margarine (big bulk). 4-star hotel standard. 2. Bottle water in the room should be sealed and mention where the drinking water comes from.

I like this hotel because it's very clean,the breakfast was so good.My kids like to stay here because there is a mall below the hotel..Near the town.

Good location

location

TV channels and lifts not working was a nuisance.

Very clean and comfortable. Good location for shopping & food hunting

Everything ok

Very good location and easy access

Well mantained

Very vegetarian unfriendly

More vegetarian options. Bad selection of teas.

Good place to stay. Near to all facilities

Slow response. Some receptionist not friendly especially the Indian lady

We had a good time over there. The hotel internal environment looks good, the room was nice and quiet, toilet/bathroom was clean and spacious, bed and pillows were so comfortable to sleep on. The best thing was we got to enjoy a fascinated Taiping city view as well as the park & mountain view, through a big clear full glass window. There is shopping mall connected to the hotel building which is quite convenient for a light shopping. There are plenty of local eatery food courts and restaurants surrounding, as well as McD. Walking distance to Taiping Lake Garden where it is a must to visit during visiting Taiping. The Breakfast Buffet in the hotel was very nice, overall food were delicious and with different varieties.

During check in, it took quite a long time to complete the whole process. Not sure what was the issue, but would be best if this can be improved.