If it is within your budget, I believe you will be very well pleased with your stay here. Everything about it is a class act. Normally I’d write more, but truthfully, that’s enough. It is a fantastic hotel. With one qualification as follows. But here’s the thing. Would I, personally, stay here again? Probably not. I slept okay but, for me, the beds were a bit on the hard side. And my sleep wasn’t as great as at another hotel that I tried on this visit. So I moved back to my favorite hotel of this trip, noting to you that it does not have a gym, swimming pool, or restaurant (so please don’t rule out Cartesiano if you want a gym and swimming pool). To give you an analogy, it’s like a restaurant where the food is great, but there is that one person who is a little more sensitive to saltiness than the majority of people, who would not enjoy the meal as much even though the food is great. Well, that is me, respect to bed comfort. I don’t like hard beds, and am just OK with semi hard beds. I came to Puebla in January 2024, with the intention of seeing museums that we had missed when we were here in October 2023, visiting more restaurants, that we did not have an opportunity to dine at, and to try a different hotel, each for two nights, before moving onto another hotel. The intention was to check out several hotels at various price points for comfortable beds, because, you see, in Mexico a lot of times, the beds can be very hard, and in some cases it is like sleeping on concrete. Hotels opt for harder beds because they last longer before needing to be replaced. So on this particular trip, I visited many hotels during the day to check out the beds, and stayed in four different ones over the length of my vacation of two weeks.

See my comment above on my personal need for a slightly softer bed.

Excellent

All perfect

Very clean, comfortable and great food

the breakfast was great, and the rooms were nice, the pool has a great view.

the first night we were in a premium suite and we were in a horrible room, that had a terrible sewage smell and was very dark like a dungeon, we asked to change but somehow the staff member was unable to accommodate us, even though there were rooms available. So that was a bummer, the next day we decided we had to move and I talked to a different staff member and we were accommodated and moved to a room on the second floor. It could have been a language problem, because originally we requested a room with a bathtub, and that was the ground floor smelly room. We said we didn't care about the bathtub, we just wanted a room with some light that didn't smell but I don't think the person got it. The suites are not separate rooms, just bigger, and the smallest rooms ironically have the best views.

Everything

The pool needed attention it was green.

I love the sofisticación of the place

The hotel is beautiful.

I had to call to get water and coffee because it wasn’t provided daily.

Everything was so cozy, clean and beautiful

The staff are extremely hospitable and welcoming. There are many personal touches (you will see when you book). Amazing location, close to everything but quiet and safe. The rooms are incredible. The pool is nice and clean. If you are staying in Puebla, you must stay here.

I would not change a single thing. It was an amazing experience.

GOODD AKOMODASI AND GOOD SERVICE

First service akomodasi good , and all i like

Great hotel, and a honestly a nice unexpected surprise. Big room, comfy bed, walk in enormous shower. Friendly staff, delicous dinner in the hotel restaurant (ground floor). Very well thought through architecture, attention to details, good lighting. Good price.

all stairs in the facilities look quite dangerous and have no barriers, so if travelling with kids - hold them tight.

Beautiful hotel, great location!

Some of the staff could use some further training. In regard to knowledge and service not quiet matching up to other 4 or 5 star hotels. We ate at the restaurant several times and got sick twice. The only two times on our trip through Mexico.

How beautiful it is.

No complaints.

everything great place, luxurious relaxing and beautiful

nothing

Was amazing!!!

The room and hotel are very contemporary, in good taste. Location is fantastic, feels like everything is at most 3-4 blocks away. Restaurant is very good. Staff are very nice.

Pool area can be noisy due to street down below and park across the street. Take some headphones!

The Beds. And Linens. fab !!!! The Pool ..and the Staff

Beautiful pool area, great location and easy to reach by taxi. Step out the door into the historic town.

excellent service and location. breakfast was exceptional. the staff works very hard to keep the facility top notch

Everything is excellent,

The breakfast could be better

Perfect Location close to Zocalo and main crafts and commercial shops. Cleanliness and staff kindness. I recommend visiting the spa and its restaurant.

Everything was perfect

great hotel. perfect location in the old city

Overall, the hotel’s public areas are lovely, the architecture is something special. The bed was comfy, the shower was nice and powerful.

The “deluxe suite” was large but dark, with just one window covered by a thick burlap-like curtain that couldn’t be drawn (this was after we told them the initial room on offer, essentially in the basement, was unacceptable). The sound-proof window looked out on a noisy and unattractive avenue so no need to draw the curtain after all. Although the room is large, there was very limited storage space - no drawers. Also bizarrely there was no place to hang hand towels in the bathroom. Details, but they add up.

Breakfast on the terrace was excellent, the room was large, airy and very comfortable, all the common areas were spacious and very attractive, everything was of very high quality. Good location on an attractive street at the edge of the centro. The staff were helpful and friendly.

A small chair and table on the room’s balcony would have been nice. There was some road noise on the terrace at busy times.