Decorado muy bonito

Requiere un poquito de renovación y

Me encantaron las instalaciones, todo muy limpio y habitaciones amplias y muy bien equipadas, pero sobretodo la atención de todo su personal, siempre amables y serviciales

Todo

Nada

Very old AC system

The staff were uniformly friendly and helpful. It was very clean and attractive. Quite nicely decorated.

My room did not have a comfortable chair for reading. I pointed this out, since I was there for multiple days. They said they would get one. Despite being reminded of the problem, and being told this would be fixed, I never got a chair to sit in.

pool, restaurant, lobby, bar, staff

all good

The hotel was gorgeous. Located nearby the Zocalo (10 minute drive) it serves the purpose of a great stay with plenty of things to do with a short drive. The whole building is really nice and the rooms are very comfortable as well. Breakfast is very complete and the staff is just amazing.

The AC remote control wasn't functioning but we didn't even bother to ask for a replacement. The staff was really receptive on how they could help on anything. The pool was a little bit dirty and there weren't enough seating options around it.

Everything was great and I loved the room amenities and accessories. In fact I bought a Body Lotion and Conditioner. They smell really great.

Ok

Hotel installations are really nice, staff very kind!

A little renovation in the room spaces would be nice

Fashionable older hotel

Room next to the elevator, no atmosphere in the hotel at all (maybe just a quiet night) mediocre breakfast. Nothing within walking distance

Everything was excellent

Everything was perfect

The hotel's architecture was nice and artsy. The breakfast buffet was small but very good and the staff was very accommodating. I would recommend this hotel to anyone going to Puebla, Mex.

Not a big deal, but we had to evacuate because of a short and low intensity earthquake. The staff kindly instructed us to evacuate for safety, but the emergency exit route from the upper floors going down to the street level floor and into the meeting point was not the best. The route took us through a service area and into the parking area which if there wasn't any staff guiding the guests on the way down, there could be some confusion as to where to exit once you reach the street level floors. Luckily there was staff guiding us during the evacuation.

There was a bathtub. Less people stayed so it was so quiet in the hotel.

TV didn't work well. I called a maintenance and he tried to repair but it was not perfect.

it is a great location, the restaurants and bar are good. the room was clean and it was very confortable.

the bathtub was not exactly great, it needs some maintenance

breakfast was too crowded. coffee shop was not opened. bar was not opened

Room and front desk was great

The restaurant food was not great and the service terrible