Housekeeping was excellent and super friendly!!!

Air con didn’t work Staff were helpful but not welcoming Shampoo and conditioner ruined my hair Walls are very thin Pool beds unorganised and messy Pool was disappointing and didn’t look like the photos Overall a good few days but not a five star hotel

The room is great, the location is convenient and all the staff service are very welcoming, helpful and friendly. The lobby is very pretty and the room was nice. They gym is good.

The rooftop pool is covered and this is not shown in the photos. You have to pay an additional fee to enter the spa, it's not included in the standard room booking which is a shame. Complimentary water on day of arrival but not replaced for rest of stay.

The location to the city center is perfect, staff were very friendly as well. the room itself was just oke.

other then the lobby itself, the rooms wasn’t 5 star worthy, from the room itself you could hear everything outside the room, also the grey pillow on the bed, they had hair from other people on it, we didn’t made a complain but it seem very unhygienic. also sometimes the is a boiler sound coming from the shower which was very unpleasant in the morning.

Really comfortable stay. Peaceful rooms.

Could do with a free water / coffee receptacle at reception.

location, facilities, cleanliness

? hot tub other than on the spa

Location

More 4 star than 5 star. Pool not open and the fact I was being charged 23 euro for breakfast by going straight to restaurant as opposed to going via reception. Didn't make sense trying to get that few extra euros out of me. Overall, the location is great. I'd like staff to be more informative as opposed to googling for or info. Overall, a nice hotel is in a great location

The breakfast is amazing, with lots of choices and fresh food. Even the hotel restaurant is excellent. It is not the 1st time I stayed at the hotel and it will not be the last time.

Maybe one thing that I can suggest is that the hotel restaurant closes early at around 10.30 pm

Staff were polite, friendly and spoke English. Very central to tourist spots, Cathedral square, science and arts, oceanographic. We were moved to an accessible room, no fuss, no extra cost. Clean, comfortable, well stocked room. Huge thanks to Susanna and her team for making my stay perfect!

The pool is up 8 steep steps, so if you’re in a chair you won’t be able to access without help to go up. However, staff did offer to help me up. My partner helped me. I took it slow so had a lovely swim. However, I am not in a wheelchair. Pool is covered on the roof so nice and bright, clear and clean. There are rail steps to get in - no slope. Huge pool towels are available free of charge from the spa. Lovely swim once I was in! Do ask for help if you need it! They will help you!

Room was super clean and bed and pillows were very comfy All staff at reception were fantastic, very helpful and all spoke excellent English Breakfast was one of the best buffet breakfasts I ever had. Unfortuantely we didn't catch her name but she seemed to be the manager at breakfast (always took the room number) - she was always checking everything was clean and well stocked, her management and leadership trickled down to her staff who were amazing at making sure everything was impecaple!

Wifi kept dropping out which was a shame Spa did not include sauna, jacuzzi which in many hotels it does Pool was a little cold, woul dhave been nice warmer Shame the hotel restaurant is in a little section within the main entrance, food was excellent and waiter was so kind

the position is fantastic

the rooftop swimming pool had a cover over it which is not shown in any of the photos. They open it in the summer - would have been nice if that was mentioned anywhere

Very well located for all the sights especially the Arts and Science complex. Very good selection for breakfast with very helpful and attentive staff and a special mention for the ladies in the Lobby Bar, especially Linda, who were great fun and really seemed to enjoy their job. Drinks were very good value for money. The hotel was spotlessly clean and all the cleaning staff were very efficient and friendly. We had a great time

We were very disappointed that despite it being 25 to 30 degrees, the swimming pool was covered over and the roof terrace wasn’t open. They were 2 facilities that we really were looking forward to using after a long, hot day of sightseeing. Had they been available, I would have scored the hotel 10!

Very grand feel. Lovely staff.

Service, atmosphere, comfortable bed all top class

Breakfast was great Service was great Housekeeping was great

Great Location. The long Turia park is directly in front and you can walk, run, cycle for miles. Short Taxi ride into the main old town area (walk will take 20mins) or short taxi ride to beach - all under 10Euros. This is a nice smart hotel catering for business and leisure folks. It is modern and up to date. Rooms are spacious and everything is well presented, immaculately clean and in great condition. Really nice and relaxing place. The staff throughout were very helpful and couldn't do more. Unfortunately we had a loud idiot in the next door room and the hotel moved us to a Junior suite and were very considerate. Breakfast will cater for everyone's needs - continental to English breakfast and the chefs can cook eggs how you want. This was a great 5 day extended weekend and we thoroughly enjoyed the hotel and surrounding area.

A small point but the hotel has free wifi requiring you to sign up using personal information. This is now not a standard practice and I wish companies wouldn't do this. I have no idea where my data may end up.

everything

nothing