Loved the grounds. Room was comfortable. Free breakfast. Free shuttle.

Bugs in my room.

Nice pool area and clean rooms. Close to the airport at a good price including breakfast.

rundown

good.

After going to the hotel for many years, when arriving early you would check us in early without charge, this time we were told need to wait until at least 2.00 pm or pay a charge for early possesion of the room, unacceptable when you have rooms available.

the staff

not that clean

Felt very open plan and relaxed. Staff were very friendly and helpful. LOVED the outdoor area with a beautiful pool - wish we were staying for more than one night as it had a lovely family atmosphere.

No fridge in the room. Tea and coffee with a jug would have been brilliant

pool and location close to airport

shower door was not closing well so bathroom got wet after taking shower

We ended up leaving as soon as we saw the room and are still waiting for the hotel to issue the refund as promised. It quickly became evident that it was not clean. The sheets were covered in hairs and had obviously not been changed from the previous guest. The cups had finger and lip prints on them. We also found dead cockroaches. Aside from that the pictures shown do not match the experience. Everything is not to the quality shown to the point of being fraudulent because they were carefully staged to not show the true nature of the uncomfortable beds and broken furniture. The wifi was very spotty and heard multiple people complaining before we checked in. The times for the airport shuttle are every hour and not half hour plus it is a van that only holds a handful of people which barely counts as a shuttle. The time listed for the free breakfast was 5:30 but is actually 6:30. When we went to the hotel desk to ask for a refund, the employee was not surprised by our comments about the room and was already prepared to issue a refund. They even have preprinted pieces of paper with instructions on how to complain about the cleanliness. That's how bad and frequent the complaints are. For one of the main hotels near the airport in a major city, this was far from the experience we were expecting based on the reviews we read here on Booking. We hope this review will save others from a bad experience. We ended up staying at the Crowne Plaza down the street. While nothing amazing was a much better experience with a good restaurant.

Near the airport, perfect for a long connection overnight.

The mattress was too hard for me.

Hotel is 5 minutes from the airport in car. Staff is friendly and helpful. Transportation departs really early in the morning to he airport and every hour from hotel.

My room seem really old. It had a door frame unattached from the wall and out of it came one insect. TV and air conditioning were really old but they worked well.

Location near the airport

At the restaurant, the service is slow, and there is no buffet option at breakfast time anymore.

The hotel has clean rooms, a nice pool, and is near the airport which is why we normally stay here. The rooms are decent value, though the description is a bit misleading - rooms with "a garden view" do not have any terrace/outdoor seating - they look out on the back of the hotel and have no fresh air/direct access to "the garden". Rooms with a balcony do not have any outdoor chairs or tables which makes it difficult to make use of the balcony and the music at the bar can be a bit loud so bear that in mind when booking with kids... The staff are really lovely - Cristian at the reception desk was incredibly helpful - we had a few issues with our room booking and he was really patient and understanding and went above and beyond to help us out .... Excellent customer service from him and all around which is reason enough to go back again.

good food and location is perfect to stay close to the airport

I got in there after check in time and there were no rooms available. I had to wait 40 minutes in the lobby until my room was ready

Everything, Great location to airport

excellent staff. close to airport

noisy rooms

Airport shuttle runs every hour instead of every 1/2 hour as it did previously. Breakfast is included in price ( no option) but opens too late for early morning travelers.

Awesome value for money. Great facilities (pool), comfortable room and good breakfast. We like it so much, that we decided to book another night during our return flight. I really like the pool area with palms, orchids all around them, and a few magnificent trees behind the main building.

Check in time took quite a lot, which is unsurprisingly heavy after a 11-hour flight. Also, gardens are too much illuminated. Even though I prefer less light for diminishing impact on biodiversity, I can understand it has esthetic value for many guest. What I cannot understand is why the lights are on the whole night? It is a waste of electricity for the owner!

closeness to airport

seems to be going down