Clean, confortable room with all the basics. Very approachable employees. Breakfast was good.

Small bathroom without a vent, got quite warm after having a shower. However, extremely clean and had everything you need.

Location in Paradiso. close to bus stops, funicular and boat stations. Value for money.

Nothing unexpexted

Location 5 min walking to the lake. Friendly Staff. Tasty Breakfast.

Everything else. Small room with very soft mattress and hard pillows. Bad quality towels. No fridge and kettle, glass in the room. Additional fee for a small dog 20 francs per day. Car park fee 22 francs per day. Dark carpets on the floor.

Sufficiente Adeguata

La mancanza assoluta di amenities in camera

The room was as we expected as we have stayed there many times. The breakfast was good but not as good as it used to be. Location was good but there are now many other hotels in the area that are offering better service.

Things have changed from a friendly almost family style hotel to a corporate one.

Excellent location, modern and clean

Breakfast: no scrambled eggs (!), only one coffee machine - may lead to long waiting lines Rooms are not well sound proofed from other rooms

Really good breakfast ,location exzellent,5min to lake

More vegan options at the breakfast

the staff upgraded us to the next door hotel. the breakfast was very fulfilling and tasty. the rooms are exactly as described. one of my favorite places to stay in Lugano!

parking comes at an extra cost if you can’t find parking in the blue zones

the staff did not allow me to sit to work on the sofa in front of the reception. bar and lounge were reserved for private event and the sofa in front of the reception is reserved for check in client!! This is crazy!!!!! Never seen something like this in any hotel around the world. The bathroom of the Room does not work the water and have a size is less then 2sqm. Terrible hotel terrible service

Location

The carpet is dirty No iron & iron board (even after my request) No kettle or coffe making facility

Customer service has improved, good value for money, good location.

Nothing

Very clean! Very friendly stuff.

The elevator situation.