We love anything related to the Hilton and this Hotel did not disappoint. The staff was very nice and friendly and made sure we were happy with our check in. They were accommodating. My family and I really enjoyed the breakfast provided by the hotel. We were especially please with employee Alvaro, he helped us with our bags the moment we arrived and during breakfast was very helpful and made sure we had our food, drinks and anything else we needed. He did a very good job and we were very content with his customer service skills. He really did go above and beyond for that and it shows he does the same for other customers. Thank you Alvaro.

I can say that I wish my family and I had connecting rooms, that would have made my visit much better, but overall the stay was good.

Me gustaron las instalaciones del lugar y ubicación. Muy conveniente si vienes del aeropuerto.

Necesita más detalles en la limpieza.

No desayuné,iba al aeropuerto muy temprano

Minibar en el cuarto

Clean

Dont book here because they do not go by the booking app prices when you get to the property or even hilton prices and they will over charge you and blame it on the dollar value why would it be 60$ more and come up with excuses if you book here please dont not give card payment pay in cash! And be ready to show your recipes and screen shots

Buena ubicación y las camas muy cómodas buen desayuno

Es un problema para que envíen la factura las habitaciones son pequeñas para lo que pagué, el personal nada cálido

Very clean and comfortable

It was so close to great food

The staff was rude

Very friendly and kind staff, able to help and solve any request :) Breakfast was good enough

The sofa bed was not very comfortable

Facility very good places for staying

Bathroom is little and dirty shower room..

The kitchen staff/waiters treat you like royalty

The cards would stop working and they wouldn’t clean as often

Ok location

I was double charged for this emergency night. We arrived past 12:30am and left at 7am yet got charged for 5/1 and 5/2. Called hotel n booking.com to solve it but none helped me. Never will I stay with Hilton again

Do not over charge two nights when only few hours stay was done as emergency to my brothers death.

Everything

That you guys cancel my previous booking and that I had to spend more money and you guys said that you will reimburse not happening yet already sent you the invoice with no results

The pool was very cold, they mentioned on their website that it was heated indoor pool and it seemed the three days that we were there it was always cold. I would recommend updating their website or making sure the pool Is running warm like they mentioned in their amenities.

The property was very clean and everything was in order. Customer service is the number one priority for all the staff. All the staff members were amazing. They go above and beyond to make you feel comfortable. If you have to stay in Tijuana, make this your go to spot.

Key card would stop working from time to time. Could’ve been my wallet or the keycards.