Breakfast was the only good thing about the stay!

The rooms are tiny, needs a complete revamp, very poor quality, for the cost!

Location

Clean room with comfy beds and a nice bathroom. Friendly staff too. Was in a good location for where we were visiting on our trip. I appreciated having one soft pillow and one hard pillow so I can choose.

Staff are fantastic, the room and communal areas were immaculate, wireless keys for the rooms which didn't seem to have the issues that the swipe cards did on our last stay, location is good, free parking for guests, the rooms are well maintained (no scuffs on the paint, all lights working, etc) but the wardrobes/bathroom tiles (obviously awkward to replace) do age the rooms, restaurant on site but we've only tried coffee and pastries. We were in a room that faced out onto the road and barely noticed any traffic noise.

The bed! Both my partner and I woke up aching after a night on that mattress. Neither of us managed to sleep more than 4 hours for tossing and turning. We didn't expect this as we've stayed previously and found the bed in a different room very comfortable. Only other minor faults I could find would be the stinginess of the tea tray items or how thin the loo roll is.

Quick and friendly check-in. 30 mins steady walk from the arena. Room was large, clean and warm. Breakfast was fresh. Great choices of milk alternatives. Good sized free car park for those staying.

Room was 'joined' with another room and both sides could hear each other... like hear everything.

Great helpful staff - professional appearance and manner. Great room - comfy clean. Menu in restaurant was good value and the food was great. I was able to watch the F1 at 6am in the foyer with a cuppa - fab!

A power socket near to the bed for my charger - mine wasn't a USB port connection. More milk and tea needed - but I asked for it and it was supplied.

Excellent Staff

The room was clean, although basic. The staff were super friendly and helpful. The location was good, close enough to the centre to walk in, but not slap bang in the middle with all the honking traffic. Breakfast was lovely.

Upon checking in, they had no record of our booking, even though it was paid for. Was sorted out fine in the end. But what if the hotel was fully booked, and someone had our room? Bit strange there was no water in the room with the tea/coffee. There wasn't any heating in the bathroom, not much of an issue now, but come winter it will be freezing. The window vent had fallen down so there was a gap above the window, and you could hear everything outside, including everytime someone drove over a loose man hole cover. Unfortunately I hardly slept the 2 nights we were there, slept just on the mattress with no pillow, as they were uncomfortable. The bathroom decor was very dated, with a few cracked floor tiles and bodgy silicone. Could always hear a squeaky door outside our room, and people walking above us, like in a house.