Property rooms need a little attention, but lovely toiletries and reception area very nice.

The room was very cold and difficult to work air conditioning !!

Beautiful building. Very luxurious

Car parking

Breakfast very good lots of choice

Would have liked a non dairy yoghurt option. There was no hairdryer in my room I couldn’t open the windows and loathe air conditioning, was too hot at night

It was so grand and the location was spot on and the room was lovely and the breakfast Buffett 10/10- definitely recommend

No faults or dislikes with the property

Lovely building, great Victorian architecture.

Lobby is a bit featureless in comparison to the outside.

The staff were very helpful on arrival.

There was an air con controller hanging off the wall. The electricity card holder was not properly secured. The spa did not answer phone calls, 9 times, which caused us not to be able to go into the spa on the day of arrival. There were hairs in the ‘fresh’ bed we were staying in.

It is a very beautiful building, the double rooms are very spacious and the hotel is in the heart of Manchester - main attractions within walking distance

Central location

Room 328, All the rooms around us had very creaky floorboards,which was very annoying, especially at night. absolutely terrible bathroom, black mould, cracked tiles, and loose fittings in the bath /shower area. Tram noise stopped at 01.30am and restarted at 05.30 am on Saturday morning. Checked out about 07.00am. We'd had enough!

Staff were brilliant

Room was cold and old heating system that did not work

Flott nyoppusset hotell med lang og ærverdig historie. Rommet vi fikk svarte til forventningene og litt til. Beliggenheten er svært sentralt men likevel i en relativt rolig gate. Spa fasilitetene er gode og man får en time inkludert. På rommet var det god kaffe og te samt flaskevann. Alt dette ble fyllt på hver dag. Sengen var veldig god og det var morgenkåpe og tøfler på rommet i tillegg til TV, strykejern, safe mm.

Location Good size room Good tv

Pokey and leaky shower Uncomfortable bed. Very uncomfortable pillows. Not enough tissues in the box so we ran out. TV remote batteries ran out. Poor breakfast

Room was lovely, everything we needed, tea/coffee making facilities, plenty of towels and toiletries, iron, hairdryer and fridge

Noise of the trams last thing at night and early in the morning

Staff are wonderful. Rooms are lovely. Great bar area and reception

Being a historic building there is secondary glazing and a bit of road noise. Some bits could do with a tiny bit more refurbishment.

How accommodating the staff was

Nothing

Beautiful heritage building

Because of the high ceilings it was difficult to heat but I was warm enough as the hotel provided an extra heater

It was so luxurious & a lovely vibe

Riccardo on reception was very helpful, young trainee he showed a good level of professionalism and recommended the availability of an upgrade - which I paid for. Only downside of whole experience is I rang the spa 3 times and no answer - so did not get opportunity to use

Historic building

Room needs some refreshing and refurb work

Beautiful room

Nothing

Good

When we booked in we were given 2 card passes to our room They didn’t work I went back downstairs and was assured by the same receptionist that they would work They didn’t Went back downstairs to be met with Really !!!! She took the cards swiped them yet again Then I had the most surly aggressive concierge I’ve ever experienced Of course the passes worked once he’d tried them I travel a lot and stay in hotels 2-3 times weekly Your staff are something different to what I’ve experienced elsewhere namely unhelpful and surly For that reason I cannot recommend your hotel Facilities very good Staff awful

Great location

Rooms not the standard I remember from many past visits

The hotel was just stunning. The staff were extremely friendly and helpful..

Nothing to report

Hotel ok. A little tired especially the bathrooms and halls.. could do with a little refresh to update. Room clean & an OK size for city centre.

Strange smell in the lifts and on exiting around floor 4 - drains/pool or damp??? .. stayed in room 432 - APPALLING SLEEP!!!.. a fan that sounds like a jumbo jet taking off outside our room!.. it went off all night every 5/10 minutes for about 3-5 minutes.. extremely hard to fall asleep when noisy & constantly being woken by it throughout the night!!

An absolutely beautiful hotel. Staff extremely welcoming. Also loved the Spa which we were able to use for an hour, facility included in the price of our room.

A little bit of a queue for breakfast.

Beautiful reception and bar area

The room was easy to find, very clean, well designed, comfortable and well stocked with complimentary refreshments

Good location, spacious room, helpful staff

Nothing

The hotel is beautiful when you walk in and really does have a wow factor in the reception and the bar. The rooms also look great upon entry and have an elegant style

Honestly I was really disappointed overall with my stay here for my birthday because at the price point I was just expecting a lot more from the rooms and the service. When we first arrived check in was fine, nothing special really and felt a little underwhelmed by the customer service (after staying in the Gotham the night before it was day and night in comparison) We got to our room and walked in to a large very lovely room with massive windows, with a full bathroom, large tv and lovely coffee machine area. There was however an issue with the build in heating/air con unit so a portable one has been fitted to keep it warm I imagine due to the weather and the age of the building. That machine so was loud it was like a jet engine. We turned it off so we could get ready and unpack but the room became cold quickly. I called to reception to ask if we could change rooms and they were nice enough about it and told me to come downstairs to get the keys. I was expecting someone to come up to check and also take us to the new room. I packed back up went downstairs to get the new key, we went to the new room and were extremely shocked. The room was 1/3 of the size of the previous room, just a small shower and completely different to our first room. We did not unpack and went back to reception and I apologised but asked if we could be put into the same room as before but with working aircon as the comparison of those rooms was not what I was expecting at all! Again the staff were all nice enough and we got a new room with no issues with I appreciated. This room was a fair size but a half bath and smaller bathroom and honestly the in room heating was so loud again (this wasn’t even a portable one but the built in one) I was like I can’t go back down again they are going to think I’m so annoying so we just didn’t have the heating on when we were in the room sleeping. The pillows were not comfortable and very small.