Everything! From the design and comfort of the room, to the exceptional and thoughtfulness of the services from the staffs, everything is exceptional!

nothing

Great location of course. Staff is super well prepared to any needs.

The only down side (small issue) it's the bathroom doors which can not guarantee a real privacy if you are sharing the room, as in my case, with my young daughter.

the mandarin is a classic and the staff make it special every time

The sheets were changed everyday for Club Floor rooms, I guess, which is very nice (except for one day, the housekeeper didn't. Not sure why.

The outer section of the room for bathroom & vanity, shower facilities - even for couples, not too convenient as there is nothing to screen off the two areas. Food at the Club Floor is, I would say, adequate. Could have done better.

Big rooms. Nice showers Great toiletries Good location Friendly staff

Limited due to the covid rules at the time.

very good hotel and friendly staff

I think hotel best for business not for family with little kids

Mandarin Oriental Hotel (there are 2, this is the 'old' one) is very clean (the cleanest I have seen), and the location is very good, CBD is within walking distance. Given the price of this accommodation, there are some expectations, and the hotel and its rooms met them.

Breakfast buffet could offer more varieties/options. The lobby could do well to serve coffee/tea, there is the captains' bar and the lounge but some of the guests may just want to have a coffee/tea while they wait or meet at the lobby.

fantastic location and staff are great!! super great hotel!

too many foreigners just around the corner can be intimidating especially with young family members

It is a hotel that makes me feel good from the moment I enter the hotel with my luggage. The kind and pretty Anna who greeted me at the check-in counter made me happy even before entering the room. She was a really kind and really lovely person. And room condition was also the best. Even though it was an old hotel, it was new, and the sincerity of the hotel was contained in everywhere. There was even a Boss Bluetooth speaker. was the best. The bed was also soft so I had a good night's sleep. It was my first time at the Mandarin Hotel, but it's the best hotel I've been to in Hong Kong. Also, if I go to Hong Kong, I will stay at the Mandarin Hotel again, and I want to meet Anna and other friendly staff again. thank you :)

The hotel was excetionally great. Nothing was bad.

very lovely and good located top notch

1 Excellent Location 2 Good service 3 Staff workers’ excellent efficiency on various guest’s request 4 A very nice city view

none

Great staff and breskfast

No view

the hotel has been updated for covid measures which were great. the rooms are super spacious for a Hong Kong hotel. I only had a short stay here but it was great service.